Premier Inn Hayle

Not impressed

2.0

Poor Service. Old Hotel. Had various issues with the room due to cleanliness and due to the older hotel the room was very dated and lacking modern facilities. I would say I also had problems with the heat as it kept not working in these cold weathers. I went to reception on new occasions about how the room was up to plenty of standards the lack of toilet paper in one of the rooms and every receptionist I’ve spoke to just made excuses to say this building is old and expected me to agree with that, even though I paid for a room, when I asked to either a move rooms or move to another hotel in the local area, the team members refused and said unfortunately they won’t do that. It’s very upsetting. Every time I walk past the reception or try to speak to staff members regarding numerous issues including some bad service at the restaurant the staff are completely on their mobile phones continuously watching videos playing on them talking to other people while myself and another guess of walking through the office area. Very dated hotel in need of major refurbishment and clearly lacking in good leadership as the staff have more interest in playing on the phones watching videos that had trying to assist their guests. I have racist complaint with your management head office team.

10/10 Front of House

10.0

I want to express my gratitude for the outstanding care I've received from Jamie on the front desk during working night shifts. Jamie has been incredibly attentive and supportive, always ensuring i have everything i need as im usually still in bed when the rooms are cleaned. Their warm and friendly demeanor have made a big difference in my experience. Thank You Jaime for looking after me!

Best experience! Best premier inn

10.0

I could not of been greeted by a friendlier, funnier receptionist than the one at Hayle. Jamie greeted me with the most welcoming smile. The room was so clean! Spotless in fact, the cleanest hotel I’ve stayed. Including the corridors. I have booked for next week already.

5⭐️ hotel and service

10.0

Arrived at Hayle to be welcomed by the lovely Jamie, she was friendly and welcoming. The hotel is clean tidy and well located for seeing the local area. Plenty of parking and restaurant next door. In the morning we encountered Haydon who also was friendly and very knowledgeable with what to do in the area. We will return and thank you Hayle PI team for a fab stay 💜🌜⭐️

Good location

6.0

We stayed in the hotel for 2 nights, the room & bathroom were clean. The bath was very high to get into for a shower. We booked to eat in the Brewers Fayre next door in the evening & there were more items off the menu & it was a struggle to get anything to eat. Breakfast was fine.

10stars

10.0

Place was amazing.lovely location and very clean room. Staff were really polite and helpfull especially Jamie joy and Tilly. Thanks and we will definitely stay here again if visiting area again. Thanks again guys 🤩🤩🤩💯