Console Palais♡

An unforgettable stay that let me experience Venice’s timeless beauty

10.0

My stay in Venice was nothing short of enchanting. Caterina was wonderfully kind and attentive, embodying the warmth of true Venetian hospitality. Staying here felt like living history, not simply visiting Venice, but experiencing it as the Venetians once did. The residence, a magnificent palace adorned with art and refined décor, was spotless and full of character. Its central yet peaceful location made it the perfect base for exploring the city. I’ve stayed in Venice many times, but this is now my absolute favorite place, a home that captures the very soul of Venice.

Beautiful and luxe stay in a great area

9.0

Such a lovely place, the hotel opens right up onto the canal and all of the artwork and decor have a luxurious "Venetian" feel without feeling too kitchy. The bathroom was much nicer than I anticipated and the staff were very helpful and accommodating, providing recommendations, booking us a private taxi to the airport, etc. The location was great, this was our first time in Venice and we wanted to be somewhere walkable without being right on a tourist thoroughfare and this was the perfect location. We were spitting distance from a good wine bar and a few restaurants without feeling overwhelmed by people when we stepped out.

− The beds could be slightly comfier (not bad, just a little firm for my taste). We got a decent amount of noise coming off the canal some nights. Definitely just something to be expected with the location of being right on the river, but maybe bring a white-noise maker if you're a light sleeper! Totally worth the beauty of being able to look out and sit along the canal in my opinion.

I’m so disappointed with booking.com for advertising this place to customers and I don’t understand how folks gave this

1.0

This place is not a hotel, it is an Airbnb museum. I don’t understand why booking.com advertise this place as a hotel. I’m so disappointed in booking. Com for allowing customers to book this place, without full explanation of what is involved.

− Booking.com advertises this place as a hotel, it is not a hotel. This place is an Airbnb museum. Booking gave this place 9.5 rating and excellent. That’s why I booked it despite some red flags. For starters, I was beaten by mosquitoes at night. You ca hear your next door neighbor breathing. I was bathing one morning, water stopped running. I have no body to call inform them that water has stopped running. It was a nightmare. They will give you a code to get into the compound, you arrive back from your sight seeing, then you start putting this code to open the gate to enter this compound to get to your room that is in the top top floor , climbing this dangerous stairs. My room was advertised with mini fridge, there was no mini fridge. I have to file a complaint with booking.com because I felt deceived with the way they advertised this place. I didn’t know how to get out of there. The internet was horrible. The WiFi was so bad, it didn’t work.