Samuel Pepys Cottage

AVOID LIKE THE PLAGUE

1.0

Nothing

− Where do I start. Firstly, they couldn’t accommodate me for the first night and they said they’d give me a refund- they haven’t. Upon entry, I smelt a terrible odour and noticed the place hadn’t been hoovered- there were crumbs and what looked to be dog hair on the rug, crumbs and debris on the stairs. I walked up the stairs, the smell got worse.. as I went to the bathroom I noticed it was the shower drain. It smelt like faeces. I noticed there was just 1 toilet roll in there, meant for 2 people over 5 days. I went to a bedroom and noticed spider webs and spider egg sacs in the doorway. As I went through the drawers, there was rubbish left behind oh and random piece of toilet paper was left on the floor too, but I couldn’t put it in a bin as there was none! I contacted the host, and as I waited for the reply, I thought I’d check how “clean” this place was.. well… leftover cooked food in the oven, unclean microwave and fridge.. By this point, the smell of the drain was filling the house and made me feel very sick. They told me they’d move me (admitting the place wasn’t good), they moved me to 4 Cromwell Court. On appearance, it looked like a halfway house. As I stepped inside, I was greeted by another smell and immediately saw stains on the carpet and the sofa. The wall looked to have had a blood smear on it. The toilet was absolutely disgusting, the bath tub was unkept, mould in the sealant- 1 toilet roll again. I’d also booked a 2 bedroom property and they put me in a 1 bedroom. And the icing on the cake? Mould all over the walls next to the windows. Immediately I contacted them, they ignored my 7 messages, I called them, they wouldn’t answer. I left a voice message, no one got back to me. I had to leave, it was horrendous. I got home and messaged them on WhatsApp and they claimed to have cleaned the first place- they need to sack their cleaner if they thought that was clean.

Guest review

2.0

Near our daughters for visiting lovely town we come quite often.

− Bed was broken, needed tightening, there was an alen key in the drawer, but it would not tighten the bed. TV in room but no socket or remote. Turn on tap, shower, or flushed upstairs toilet the tap downstairs starts running, the noise when running the taps is deafening, there is a strange smell at times from the shower drain. Please be aware there is a really noisy pub opposite. No bin, and the outside one was full, so I had to bag up rubbish and take it home. In need of repairs and proper conversion as front is still as was when it was a shop so the noise off the street comes straight in. Our original booking was cancelled by the vendor. This was an alternative as we were coming through for our Daughters birthday.

Guest review

4.0

Dat we buiten konden zitten

− Heel veel gebreken, waaronder niet schoongemaakt we hebben voor de nacht iets anders aangeboden gekregen, wand er werd pas volgende dag om half 7 s’avonds schoongemaakt. Na de schoonmaak constateerde ik dat in de keuken alles nog vies was van apparatuur tot het keukengerei, we hadden geen warmwater ik heb dat zelf gemaakt de wasmachine was vies ook zelf maar schoongemaakt toen we uiteindelijk konden douchen kregen we hem niet op de juiste temperatuur, plus de kraan in de keuken ging stromen als je de wc doorspoelde. Dus dit was de eerste keer hier maar nooit weer, en al helaas niet met deze prijsklasse

Guest review

1.0

Nothing

− So noisy as next to open nightclub

Not a good experience

5.0

Clean and tidy

− I stayed at the property for two nights and encountered several issues that impacted the overall experience. Upon arrival, there were no fresh towels provided, and the toilet paper had run out later that same day. I requested replacements promptly, but these were not supplied until the following day—after I had to follow up again at 09:14 hrs. Fresh towels were delivered sometime after 10:00 am, though I cannot confirm the exact time as I was out of the premises during the day. Unfortunately, no additional toilet paper was provided with the towels. Parking was also a concern. Although the check-in instructions clearly stated that I could park at the rear of the property, I was approached by a gentleman from the adjacent apartment who insisted that the land behind the cottage belonged to him and that I was not permitted to park there. He was quite abrupt in his approach. I reported the incident to the management company, who confirmed that parking at the rear was allowed, but the matter remained unresolved during my stay. While the property itself had potential, the lack of responsiveness to basic guest needs and the confusion over parking detracted from the overall experience.

Very good

8.0

Bathrooms were clean (except main showerhead) and kitchen also. The sofa was comfortable, the beds were comfortable however the bed in the smaller room requires some tlc. Very wobbly. Think there's some screws or bolts need tightening.the house was very quirky. It was a nice place 😌

− The WiFi was awful. Which meant it was almost impossible to watch tv. The parking space to the rear. On arrival a woman leaned out of an upstairs window and told us not to park there. She said just park on the street. Thats not your parking space. The next day we had a visit from the man from next door advising us that we cannot park there as it is their land. We had to move the car and so I dont think advertising the property with parking is fair. The pub opposite was very loud. Didn't bother bus too much as we are not early sleepers but had to have windows open due to the hot weather so was a little noisy.