Futura Collection Florence City Center

Guest review

5.0

Localización

− Cleaning and Staff. Emilia does not answer when she is not interested. Do not fullfill agreements made. Very dissapointing.

Great and big accommodation right at the center

9.0

Lots of rooms, big and spacious. Had amenities, basic toiletries , and water. In the center close to main cathedral.

− 4th floor with steep stairs, be prepared

Все было изумительно и незабываемо!

10.0

Изумительная квартира. В наличии все необходимое. На кухне достаточно посуды. Ванные принадлежности в большом количестве. Даже фен с диффузором. Прекрасное расположение. Все в шаговой доступности. Рекомендую. Обязательно остановлюсь здесь повторно и буду советовать.

− Не могу сказать что не понравилось, но наверно тяжеловато для людей в возрасте - 4 этаж, лифта нет и лестница крутовата.

Perfecta ubicación y servicios.

9.0

El alojamiento casi perfecto. Ubicación inmejorable. Excelente limpieza.

− No se podía evitar por la clase de edificio y su ubicación pero los 4 pisos sin ascensor sería mi única queja.

Horrible checkin experience, unfriendly host and at one point the host said throw out the air conditioner if not working

2.0

Property is located in the heart of Florence. 1 km from train station and 400m from CONAD supermarket

− The checkin experience was horrific. First of all there was no one in the appartment which is okay if the host is willing to help to do the checkin smoothly. The appartment is on 4th floor and we entered the wrong flat first and we tried to call the host multiple times as we were not able to locate the keys but the host did not picked up the call instead was asking photos on WhatsApp. Also, don’t trust what’s in the photos as they had portable air conditioners and that to not in each room we had to do a lot of adjustments so that each room has a portable air unit. According to the host it was as effective as the traditional units but they are NOT. Third point is that their last (smallest room) had a weird smell due to which we had to use the living room as a make shift bedroom. The 4th point the vents of the portable units left the windows open so the appartment look much more time to cool. Fifth point, I would not recommend this appartment if you are coming with elderly people Final point when we reached main power switch was of and nothing was working and the host was unwilling to pick up the call to help us to solve the issue and I got a electric shock as well while solving the issue

Decent place. Poor hospitality by Futura staff. Not forthcoming and refusal to escalate to manager.

4.0

Well located in heart of shopping area.

− Very poor communication and service from the Futura staff that we were dealing with through WhatsApp. Declined to give us the codes for the lockbox until 10mins b4 2pm on our request??? All 5 Air conditioners were down when we arrived in the 39C heat of Florence at 2pm. There were already 2 box type portable cooler fans there to mitigate the heat but only one was actually blowing cold air. We were a party of 8(with kids)to spread out over 4 rooms but there was only one working portable cooler. When informed of the problem, she replied that a air con repair crew would be by the next morning to troubleshoot. When I asked over Whatsapp how long they were aware of the problem, she did not reply. We requested for more working portable coolers that were but they brought in only 2 additional standing fans. The first day and night was sweltering and very uncomfortable. We could not open the windows to cool the apartment as the heat outside was unrelenting until 9pm. Only after about 9pm was the air outside cooler, but then the noise, revelry downstairs and live singing became apparent. On 12 Aug, a male associate of Futura who came the next day to let the air con team in provided the information that they had known of the problem a few days before but could not get a team to fix the problem due to the summer vacations until 12 Aug but there was no pre-warning about this or offer to allow us to cancel/refund the stay so we re-book elsewhere. The repair crew were unfortunately unable to fix the air con problem as they did not have the parts. They provided us with another 2 cooler units of which again only 1 was working properly. I requested to speak to her manager twice but she ignored the request, only selectively replying to other questions. Poor hospitality. Booking.com complaint to follow.