Charmy Engenheiro António Costa Reis Apartment♡

Serious warning: Do not book with Unique Hosts (poor management & no privacy)

1.0

There is nothing to be said.

− This property is managed by Unique Hosts, and based on two different experiences, I can confidently say this company should be avoided. The apartment was not ready at check-in, clearly not properly cleaned, and access to the property was disorganized and unreliable. Communication was extremely poor throughout the stay: Messages and calls went unanswered, issues were ignored, and no real assistance was provided (including booking.com). The apartment had multiple basic problems: Poor cleanliness Maintenance issues (including a malfunctioning toilet and a broken blinds) No heating Missing advertised amenities (no tea maker; hand soap dispenser filled with water) The fridge was located in a separate winter garden area within the apartment Overall feeling of neglect and low standards To make matters worse, in both of my stays, staff accessed the apartment without warning while it was occupied. On this occasion, cleaning was done by adults accompanied by a child and completed in roughly 20 minutes, which speaks for itself regarding cleanliness and management quality and made me feel unsafe staying there and leaving my belongings inside. For clarification: I ended up in this property after a previous bad experience with another Unique Hosts accommodation, and only later discovered both were managed by the same company. The problems were consistent, which strongly suggests a pattern rather than bad luck. Regarding Booking.com: support agents gave contradictory information, claimed they were helping, and only later admitted they could not do much because the contract is with the property. This feels misleading and unhelpful. Booking.com should seriously review Unique Hosts as a partner, as experiences like this damage trust in the platform. I strongly recommend not booking any property managed by Unique Hosts.

Guest review

5.0

Um bom apartamento grande espaçoso pra familia muito bom w bem localizado perto de tudo

− Nao tinha aquecedor entao passamos muito frio . Principalmente as crianças pra dormir a noite Acho que a limpeza poderia melhorar mais

Guest review

1.0

Rien mise à part le lidl jsute en face

− Je ne sais même pas par où commencer tant ce logement est indigne et inacceptable. Les toilettes sont inutilisables et, malgré les commentaires précédents signalant ce problème, rien n’a été réparé depuis des mois. Vous vous retrouvez avec des toilettes situées dans une salle de bain totalement sale et défraîchie, équipées d’un système de chasse d’eau digne du Moyen Âge : il faut jeter des seaux d’eau pour évacuer les besoins. C’est tout simplement une honte. Comme indiqué dans de nombreux avis, l’agence qui gère ce logement (Unique Host) est totalement injoignable : aucune communication, aucune réponse aux messages ou aux appels, pas même une remise des clés en main propre. Ils utilisent systématiquement le prétexte du « technicien qui passe », sans jamais effectuer la moindre réparation. Dans le salon, le store est bloqué en position fermée, impossible à ouvrir. Résultat : vous vivez dans une pièce sombre, sans aération ni lumière, avec en prime des odeurs de moisissure et d’urine provenant du chien du balcon au-dessus. Les autres fenêtres donnant sur le balcon sont extrêmement difficiles à ouvrir, tant l’état général est dégradé. Entre les moisissures, le carrelage qui se décolle, et le réfrigérateur installé sur le balcon extérieur de la cuisine, l’insalubrité est flagrante. Ce frigo dégage, comme déjà signalé dans les commentaires précédents, une odeur de poisson immonde. L’appartement est très sale : draps sales, serviettes sentant le renfermé, et de nombreuses odeurs nauséabondes dans l’ensemble du logement, ustensile de cuisine inutilisable, même pas 4 verre à eau… Il s’agit d’une tromperie manifeste par rapport à l’annonce. Malgré plusieurs messages, aucune réponse. Ce silence est scandaleux. Le logement est impropre à l’usage. Honte à Booking pour son absence de réaction, à Unique Host qui gère ce bien, et à la personne qui ose encore le proposer à la location dans un tel état. Bon courage à ceux qui ont réservé en voyant des photos ancienne!

Muito mau. Péssimo. Sem consideração para com os "quase" hóspedes.

1.0

Nada.

− O anfitrião informou haver um Master Lock para as chaves e que enviaria um vídeo tutorial de demonstração. Além de não ter enviado o vídeo, também não havia o sistema Master Lock para entrada no apartamento. Não atenderam as chamadas de telemóvel nem responderam a mensagens. Através do Apoio ao Cliente do Booking, soube que não poderia concretizar a minha reserva, sem ter havido um aviso prévio por parte do alojamento. Já era tarde e a primeira noite foi passada no carro. Fiz nova reserva noutro estabelecimento para as noites seguintes. Entretanto, a Booking assumiu responsabilidades, a não ser pela noite dormida no carro.