Warwick St Studios♡

We were booked in for 3 day and check in to a better accommodation after 1 hour being in the property. Not for us and re

1.0

The location is great

− It smells, unclean entryway and too small if you travelling with cases and usual travelling baggage. Ok for a 1 night stand…possibly!

Will not stay here again and I visit Leamington spa Twice a year

1.0

In town

− Everything

Not a pleasant stay at all.

1.0

Equipped kitchenette was really good.

− 1. Ventilation was zero. I found it difficult to open the window. Room was too hot to have comfortable sleep. 2. Property is not illuminated enough - entrance, passages are dark, auto light glows very slow. 3. Room number 3 is open to all outside through large glass window. If you close the curtain, it almost stops all the ventilation. 4. No front desk. 5. No name plate of property, no sign boards. 6. Vert stiff stairs to take luggage. 7. Other door noise is sometimes disturbing. 8. No door latch inside. Although number pad outside is locked. 9. Very difficult to use wash basin for brush, shaving etc. Almost impossible due to small size.

Guest review

6.0

Great location. Room clean and decent space.

− I believe the price should be lower, particularly given that check‑in is not available until 4pm. The bathroom facilities were also disappointing. The sink was extremely small, and the shower gel, shampoo, and conditioner had an unpleasant smell, suggesting they had been sitting in the bottles for a long time. The most concerning issue, however, was the customer service. We travelled with our cat and accidentally left behind the litter tray and two bowls. When I called to arrange collection, I was told they could not store the items for later and that I needed to collect them immediately, which I understood. I was instructed to call back once I arrived at the property so they could provide the access code. Despite following these instructions, my calls went unanswered on three separate attempts—twice by me and once by my partner—meaning we were unable to retrieve the items. When I called again to explain this, I was told a message with the code had been sent, which I never received. I also pointed out that I had been told to call, yet my calls were not answered. The staff member responded with comments such as “I was on the phone with a client; I can’t pick up every call,” rather than acknowledging the inconvenience caused. When I asked for the items to be deducted from my bill or collected the following day, I was told, “I’m not even sure you paid the additional cost for a cat,” which was both incorrect and inappropriate. I had paid the pet fee, and I later provided Booking.com with a screenshot confirming this because the insinuation made me uncomfortable. I requested to speak with a manager. Although the manager attempted to resolve the situation by offering to leave the items in a designated area for collection, she also made comments such as “Laura manages multiple properties,” “We take no responsibility,” and “You shouldn’t have left it in the room,” which did not reflect good customer service.

Clean economical convenience

7.0

Convenient position

− No telly