S4D Attic Terrace Sepulveda♡

Good apartment, just needs better communication

6.0

The apartment is itself is fine. Well located for Plaça d'Espanya and St Antoni. It is a bit underequipped, for example there was only one mug and 2 glasses suitable for soft drinks. There were small coffee cups and wine glasses. The owners should invest in dark curtains for the main bedroom. Its ‘double’ bed is actually 2 poor quality singles, each with different heights and firmness of mattress. It has a nice big terrace, but the dining table & 4 chairs and 2 loungers in the pictures are not there. There’s now only a coffee height table and 4 seats. There are no loungers. There were a few nice touches with coffee pods, creamer, sugar, a bottle of red wine. Plenty of towels and spare towels were provided.

− The biggest issue for us is the lack of communication from Suites4days. Having paid a hefty additional security deposit, (which I have never had to do in many years of renting on Booking.com, Airbnb etc), there was no acknowledgement or communication for quite a number of days about getting access to the apartment. Eventually it arrived after some prompting through Booking.com’s help service. Suites4days deposit is supposed to be returned ‘within 7 days’ of check out according to their own website but they did not. They finally refunded after I prompted them through Booking.com. They said a national holiday was the reason for the delay. If there is an upcoming national holiday Monday, any company should be able to organize to put the refund in place on the Friday before and just communicate with their customer.

It was okay and served it's purpose, as long as you're not expecting too fancy.

6.0

Location was good and it was nice to have a balcony and washing machine. Nice main bedroom and kitchen. (only one bowl though) There was not dish soap or shower soap/gel, but quick reply when we asked for some.

− It was a bit fussy to get into the suite without a key on first contact. You must have wifi to use remote opening. We didn't have a sim card but did have portable wifi unit. The suite was a little "tired". The bathroom was basic and had a stale smell to it. One bedroom is quite small. We stayed in many units on our 3 weeks in the region and this was a bit more money for less bang - but perhaps that's Barcelona! A few simple condiments such as salt and pepper would have been a nice addition.