2 High Street Upton, Pontefract, GB
3.9 guest rating· 50 reviews
Charming Accommodation in Pontefract
Convenient Location : Situated just 14 km from Cusworth Hall and within proximity to various attractions such as FlyDSA Arena and Roundhay Park.
Comfortable Rooms : Relax in guest rooms featuring flat-screen TVs, ensuring a cozy stay during your visit.
Entertainment Options : Enjoy a game of darts at the hotel, adding a touch of fun to your stay.
Ready to experience a delightful stay at Upton Arms Hotel? Book now for an unforgettable experience!
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Sleeps 2 · 13 m² · 2× Double bed
The double room features a private bathroom equipped with a shower and slippers. This double room offers an electric kettle and a flat-screen TV. The unit offers 2 beds.
2 High Street Upton, Pontefract, GB
Bad
1.0Courteous bar made and friendly customers in the bar who offered advice.
− Made the booking, received the confirmation, travelled to the hotel to find that they don't have rooms any more and that booking.com keeps on making bookings. I was the 3rd person that day to turn up and be disappointed leaving me to find another hotel at 6:30pm. Nothing wrong with the Upton Arms - just booking.com
avoid avoid
1.0staff great. and helpful
− but no longer a hotel spent 5 hours travelling to arrive to no room or bed. had to book another location. doesn't exist as a hotel or B&B and then telephone battle with booking.com to stop payment and get refund
DO NOT BOOK HERE - HOTEL DOES NOT EXIST!
1.0− DO NOT BOOK HERE - HOTEL DOES NOT EXIST Booked for an overnight stay in April, easy to book on the website and soon sent a conformation email of my booking with a booking number and private pin. I had tried calling the hotel multiple times but unable to get through. However had received email confirmation of booking and kept receiving things to do while in the area. When we arrived to check in, I was then informed the hotel had not existed for 3 months - yet booking.com had allowed me to book a room! I was unable to see anywhere on the website notification that the hotel was no longer in operation. Very poor experience.
No accommodation to stay in. No longer a hotel.
1.0This place hasn't been a hotel for 2 years, since new ownership. I spoke to the owner and despite him requesting Booking.com to remove from their site, he's still getting people turning up for a room with a booking confirmation email. I wasted time and unnecessary money getting there only to be let down on arrival. Shocking service from yourselves.
− Booking.com's inability to keep their database up to date.
poor service from manager in delivering the news that there was no water or heating so we were not able to check in. He
1.0Nothing
− cancelled booking on arrival!
We didn't stay take t off your web site
1.0Nothing we were told it was closed for rooms and we had to hunt round for a different venue
− We could have been told it was closed before we set out
A deposit may be required at the property.