Sants Station Apartment - Near Plaça Sants

Guest review

5.0

Czysto ,duży apartament

− Odbiór kluczu 3 km od miejsca zamieszkania-mozliwosc dostarczenia ale to niestety liczone na 30 euro 🥴 przeciekająca klimatyzacja,bardzo słaby kontakt z właścicielem- wiadomości na booking w ogóle nie odczytywane,tylko płynące wiadomości systemowe,na podany numer ciężko się dodzwonić - w sumie w ogóle .

Guest review

1.0

Πολύ βρώμικο, αγενές προσωπικό

Guest review

9.0

Tesisin temiz olması olanaklarının iyi olması ve konumu da güzel olmasını beğendim

− Havuzun küçük olması ve kalabalık olması kötü havuzu büyütmeleri lazım

Great time, great value, wish the air-conditioning did not leak and the locals were quieter.

7.0

great space and had enough utensils and storage for the 6 days we were there.

− The airconditioning was leaking water so we did not use it and the owner did not reply to texts and messages about it.

Guest review

5.0

location is good

− Unfortunately, our stay was not as comfortable as expected. 1) The sound insulation in the apartment is very poor. You can clearly hear noise from neighbors, and it was only possible to sleep with earplugs. 2) It was impossible to get in touch with the apartment owners. Every time we turned on the kettle, the electricity in the entire apartment would go out. We contacted the owner and asked for help to resolve the issue, but we never received any response. 3) We were not informed in advance about the additional €25 fee for key handover. We were only told about this extra charge on the day of arrival, which was quite disappointing.

STAY FAR AWAY FROM SH BARCELONA MANAGEMENT

1.0

the location

− The property is managed by SH Barcelona, a management company. Upon arrival, guests are required to pay a cash check-in fee directly to the agent who provides the keys. At check-in, the agent informed me that the outside door key was slightly damaged and that the door could be difficult to open. After the agent left, I tried the door myself and immediately noticed the key felt like it might break, so I contacted them for assistance. I was reassured that it would not break and advised to use it normally. Unfortunately, when I tried again, the key snapped in the lock. When I reported the issue, I was told they could not provide a replacement key until the next day and that they would charge me 50 euro cash for it.. As it was already 6:00 PM, this meant I would effectively be locked in overnight until 11:00 AM the following morning. After explaining that this was not acceptable and requesting urgent support, they stopped responding entirely. At that point, Booking.com intervened, cancelled the stay with a full refund, and helped me secure alternative accommodation.