NAVAL COTTAGE IN THE HEART OF ROYAL GREENWICH♡

We had a great stay. Previous reviews comment on the kitchen requiring cleaning, but maybe that has been resolved becaus

8.0

The house is located within walking distance to the High st shops for groceries and the Thames for nearby meals.

− Nothing

Guest review

6.0

Greate location

− Unfortunately the stay didn't meet our expectations and we ended up leaving early. The kitchen needs a deeper clean: particularly the kettle, toaster, oven, oven tray, and wooden chopping board. The fridge also wasn't keeping temperature cold even at full power. It would also help to have more than one knife available for guests.

A cute cottage in the heart of beautiful historical Greenwich with all you need in walking distance

9.0

The house was a perfect wee bolt hole just a few steps from the river and a short walk into Greenwich. It's cosy and had all we needed. The hosts' communication was good and we had all we needed for a relaxing weekend in London.

− I think we had all we needed

Comfortable, compact, historic apartment, well suited to the chosen area of London.

8.0

Comfortable, compact, historic apartment, well suited to the chosen area of London. Good location in a quiet neighbourhood. Easily accessible by public transport. Close to Cutty Sark, various small shops, and pubs.

− I would have liked the apartment to be a little cleaner. Everything else was good :)

Unsafe and stressful

1.0

− By far the most traumatic experience we have ever had. Before our trip, I informed the host that I had recently undergone prosthetic surgery and asked whether a full refund would be possible, as I am unable to use stairs. The host refused this request. While we respected this decision and chose to proceed with the booking, the communication already felt accusatory and uncomfortable, which made me hesitant to raise any further concerns. Upon arrival, we were unable to enter the property as no keys had been provided. Once that issue was resolved, I immediately inspected the property, documented its condition with photos, and raised concerns about visible damage, mold, and general hygiene. (I am highly allergic and had requested a thorough cleaning). I asked whether these issues would be addressed or if compensation would be offered. I specifically pointed out a broken sofa and mold in the bathroom. The host came the next day with a replacement sofa but accused us of causing the damage, claiming that “yesterday it was fine.” At that point, I already felt this stay would become problematic, so I calmly requested compensation so we could leave. Instead, the host accused me of fraud, stating that a dog and an additional guest had not been mentioned in the booking. I provided proof of our prior communication and repeated my request to cancel the stay with compensation. On the second day, we received a complaint that our dog was barking continuously. In reality, our dog had been left alone for a maximum of 30 minutes. Later that day, the host’s neighbor approached us in the street, shouting and behaving in a physically threatening manner. Despite this, the host accused us of animal neglect. I felt unsafe and trapped in this situation. I contacted Booking.com to request assistance and compensation, but the host refused. As a result, I had no choice but to arrange a pet sitter for the remainder of our stay. This experience was extremely distressing and unacceptable.

Excellent stay

9.0

Great location for getting to the O2, quiet area and comfortable beds, had everything we needed and excellent communication from the hosts! Would definitely book to stay again next year!

− The stairs are a little tricky to navigate! Just something for others to be aware of who aren’t as mobile. Could also really do with a bit of a deep clean tbh as was a lot of dust in areas. Was disappointed there was no coffee/sugar/milk as had to go out and buy my own and then leave it behind. But everything else was there that we needed and genuinely had a great stay!