Modern 1 bed flat on the outskirts of Kingston♡

Bad

1.0

This accommodation is a scam. Booking.com and several customers including myselve fallen victim of fraud. No communication with the host-fraudster. No answrres to pbone calls, messages and e-mails prior to date of check-in and during 3 hours of waiting at the address stated in booking ref. How on earth booking.com can have on its site, practically unavailable flat for rent??

− No entry was possible due to the absents of any communication from host-fraudster.

Bad

1.0

I wasn’t able to access the property the host did not show or answer the phone I want my money refunded

No access to property

1.0

Nothing

− Everything. The host didn't provide me with the code to the key box so I couldn't check into the property. Even after attempting to contact them Multiple times.

No stay

1.0

They never gave me the key code or corresponded with me so I didn't get access in in process of getting a refund it's a shambles

− Everything

I couldn’t gain access to the property or get in contact with the owner. I did not stay at the property.

1.0

N/A

Appalling service

1.0

Nothing - absolutely appalling service from the owners and booking.com . We arrived late on a Sunday night no one answered or was in or responded to our multiple calls . Had to find somewhere else to stay . Booking.com was contacted and I’ve been contacting them ever since for a refund . They say they will give one not if the property confirms we didn’t stay there - obviously they aren’t going to do that as they aren’t answering anybody’s calls or emails . Shocking service from both the owners and booking.com . Surely a huge company has a back up for these situations . It cost us a fortune to find last minute accommodation. 😡😡

− Never saw it