Luxury Riverview 2Bed Apt- 5 mins from Excel London, Canary wharf, 02 Arena - Free Parking - PlayStation 4 Provided♡

A truly terrible experience

1.0

Absolutely nothing

− We stayed in this apartment in London, supposedly a luxury flat for six people, and it was a total disappointment. First of all, the cleanliness was awful: carpets absolutely filthy, sheets wrinkled and dirty, even with traces from previous guests. In a closet, we found used clothes, towels crumpled up, and the trash bin dirty. There was missing bed linen: the flat was for six people, two had to sleep on the sofa bed in the living room, but there was no bed linen provided for them. On top of that, the bathroom sink was clogged, we couldn’t use it. When we contacted the owner, he said he would send a plumber, but no one ever showed up. One of our companions had to go to a hotel because of the conditions. We ended up with three people sharing one double bed. The worst part was the owner’s attitude: when we explained the situation, he became extremely aggressive. We know that by posting this review, his response will be just as hostile, because we’ve seen how he responds to other negative reviews, accusing guests of trying to scam him. It’s pathetic. We strongly advise against staying here. A truly terrible experience.

Perfetto

10.0

Vista sul Tamigi,appartenente accogliente e pulito

− Nulla

Great location, comfortable apartment

9.0

Great view across the water. We liked using the cable car which is nearby. An annual 10 ride pass pays for itself in only 3 rides. Beds were comfy and property was a great base.

− Slight kerfuffle getting the keys as the previous occupants were late leaving so the cleaner hadn't finished. The host was immediately available to sort it out and the cleaner let us in and finished off cleaning while we waited.

Guest review

6.0

We liked the location and the ability to park your car in a safe and secure location. The property had a good range of facilities.

− We just didn't think it was value for money. We had to collect the keys from a nearby shop which added to our journey unnecessarily. Not sure why this wasn't picked up by the person getting the property ready for the next client. The location is very close to the O2 if using transport, but costly if using the air bus to reduce the time to get to O2 etc. We also had to contact the host to sort out the fridge that wasn't working. We had to wait a day for the fridge to be replaced by someone who let themselves in and left it in the front room with the request to wait hours before switching it on. This was not great as I had medication that needed a fridge to keep it at a particular temperature. We appreciated the host enventually sorting this but we didn't feel this made our stay as positive as it could've been. We also had to request a 'how to' video to know how to use the sofa bed. Again, don't understand why this wasn't automatically sent and why you had to request the video. Seemed very unnecessary. The property had most things we needed but really don't think it's worth the cost personally. We didn't have anything complimentary to account for the disruption because of the fridge which also didn't make us feel the customer service was genuine.

Overall very good stay

9.0

− There was a time limit on picking up keys and our travel was delayed so a little stressful.