Host & Stay - The Maltings♡

Guest review

10.0

Every yhing

did everything I needed it to.

8.0

location very close to the event I was attending and Aldi so close is a bonus. loads of parking available. apartment really clean and nicely decorated.

− the building is a maze...took some time to find the apartment once inside the building... maybe include brief directions like how to find flat 45... collect keys from lock box go through door and up the rear stairs, ect ect. the smell, but that is not something that the host can manage... but maybe provide some air freshener, (I will bring some if I come again)

Guest review

3.0

Location

− Internet not working so no tv. No attempt to fix it. Got a parking ticket despite me ringing them to make sure my car was registered

Guest review

2.0

Quirky industrial style building with convenient access to main roads leaving area.

− Building itself is in an ominous area so although there's apparently security on site, it's not pleasant when returning at night. Zero airflow whatsoever so apartments are not only scorchingly hot but other tenants food smells linger in the halls for days. Sink had an "off smell" emitting from it which combined with lack of airflow and heat was unbearable. Thankfully only needed the apartment to sleep in so time inside was limited. No WiFi available - even after reaching out about this so needed to rely on data with not great service in the area. Toilet seat far too small and also skew. When raising issues with staff, zero support provided other than "escalation emails" with no responses. Have had to chase a query for months which has still not been resolved and I have followed ALL routes to try rectify but keep being brushed off - emails / phone calls. So while relatively affordable, experience has been incredibly poor with terrible service and facilities. Very rarely leave negative reviews but after this diabolical experience and providing them several opportunities to sort the issue I could not leave this. Would NOT recommend nor return.

Useless Host & Stay

4.0

apartment is great , clean spacious , great parking , lovely building

− TV didn't work (no antenna connection and could not connect via WiFi as that was also broken) , sitting for 2 nights staring at 4 walls is not good at all ! did contact Host & stay , plenty of platitudes and promises that someone would contact me but NOTHING! spent the evenings trying to get something working but nothing . also building is very large and took 30 minutes dragging a suitcase round trying to find apartment , no signs or maps once you get into the building , complaints team promise to come back in 7-10 days ....... bit late once you have already spent your money and left the building ! also noticed that TV & WiFi broken is mentioned in many reviews ......... so obviously not a new issue

Modern apartment. Good location. Needs more help for guests to make their stay less stressful

5.0

Very new and modern.

− Needs more attention to detail. TV not set up for Freeview. No reception. WiFi not accessible. Needs more instructions to find the apartment once inside the building. Needs a small mirror in bathroom.