Ballarat House♡

Very pleasant stay

10.0

Great decor and nice and warm.

− The house was very dark, better lighting would be good. The dishwasher didn’t work properly either. And the showers were not good.

Wouldn’t go back

5.0

Good location for walking to the centre of Margate and close to the beach. Easy to head out to local restaurants.

− Generally in a very poorly maintained state with damp patches on ceilings, leaking showers, dirty walls, a blocked kitchen drain , mould in the bathrooms, a broken window unable to be opened and stained bed linen on one of the beds when we arrived. The area itself is also quite dirty and run down (maybe typical for the town?) The booking team were responsive to the issues when raised but dealing with queries all weekend to get them resolved ruined the time away. Also note that the property is set across multiple levels with uneven stairs so easy to trip when moving around, and compounded by dim lighting in the halls/ stairwells.

Not cleaned and really dusty. Had to chase to get key information after check in time. Had to leave

4.0

Could be nice and it is large.

− It wasn’t cleaned properly. Really dusty, floors not clean, plates etc were not clean. Dust everywhere.

Exactly what we needed and expected! Will come again !

9.0

Cool funky house - great size

− Nothing

Exceptional

10.0

Gorgeously decorated house in a perfect location. Frustrating AI-powered property management service

7.0

The house is gorgeously designed & decorated and felt like staying at a boutique hotel. The location can't be beat, either - easy walking distance to the beach and all the main attractions. It was very comfortable and spacious for a large group.

− It seems like the owner has turned over management to an AI-driven property management company. This was very frustrating to have to continually message an AI bot when issues arose with our stay (and we had a few, including - a locked door to part of the house we'd rented, electricity to the showers not being turned on, and a large storm that caused significant leaking on our first night). While we eventually got through (I think) to actual humans, we ended up needing to spend a lot of our short trip messaging an AI. For the issue with the locked door, for example, we didn't get through to someone who could actually help us until halfway through the trip, so we ended up having to share rooms and not use part of the house we'd paid for. It's clear from the bespoke decor and the lovely website with Margate recommendations that the original owner of the property cares a lot for the home, so it's a shame that the property management service they're using doesn't reflect this same attention to detail.