Quintenvale House

A home from home ☺️

10.0

The bungalow was huge and had every essential you would have at home. It is warm, homely, and peaceful. Pauline did not leave out any details when it came to checkin and using appliances. The location is perfect with stunning views but only a short drive to nearby towns. Slieve Binnian is a 5 minute drive away so we all climbed that on Easter morning, cooked a full roast in the kitchen, and lay in the hot tub after, which was bliss. We will 100% be back !!!

− Leaving 🥲

Very disappointing

5.0

The hot tub was nice, but for adults only, bathrooms were clean. Cot provided with good mattress.

− *Facilities were disappointing. living room tv was damaged with several lines running through the screen. Tears in side of single chair. *3 out of 4 beds were literally hard as rock - it was the worst I've ever had to try and sleep on in my 40 years and wasn't ideal since im already living with chronic pain. * lots of pint glasses in the kitchen but only 2 small glasses. The kitchen units inside were rough and grubby. Kettle had lots of limescale in it. * Kids disappointed at not being allowed to use hot tub. * Not child safe for families as their was no gate at front to enclose the garden. We had a toddler with us, so this was problematic. Also, ground at the back of the property is poorly maintained as lots of overgrown weeds around hot tub and uneven concrete, which my toddler tripped on. * The washing machine was covered in mould type stuff around the door hinge, and it smelled horrible. * No welcome pack such as a little carton of milk in the fridge or a hamper - we have had this provided by other places who charged less for staying. We felt we were overcharged for what we got. We won't be returning, and we would not recommend it to others, especially those with young children. * Host Pauline was rude, I have a condition that causes my tummy to swell, she asked when my due date was, and even when I said I wasn't pregnant she didn't apologise. Im very self-conscious about my tummy, so this kind of was the nail in the coffin to end a bad overall holiday experience. We felt very uncomfortable with the outside cameras and all the rules. We felt like we were children being talked down to by a teacher.

Exceptional

10.0

Super accommodation for families/ groups with lovely scenery and hot tub.

10.0

We stayed at Quinetenvale house for my dad's 70th birthday at the start of November. House catered so well for the 7 of us (age range 12-71). Hosts got in touch before our visit and gave us all the information we needed. Really liked the WhatsApp videos explaining heating system, hot tub, etc. Folder of information provided in the house with menus of local restaurants and take aways were also useful. House was exceptionally clean, warm and had everything we needed supplied. Beds were comfy. We loved the hot tub. Location was private and had great views. Close to Kilkeel with lots of shops, etc and also to tourist locations - spelga dam, silent valley, etc. We would happily stay again.

Excellent

10.0

Beautiful location, great facilities and Pauline was so helpful. The hot tub was perfect and well maintained, and it was a great place for a group catch up!

− Nothing

Don’t recommend it to anyone

1.0

Nothing positive to say

− Extremely Disappointing Experience - Rude Host and Hidden Fees We booked this property to celebrate Christmas with our family, but unfortunately, the experience fell far short of our expectations. The host charged an additional £50 per night per child for four children, including a 2-year-old, despite stating in the listing that children were welcome. This fee was not disclosed in the booking description. Despite multiple attempts to contact the host for clarification beforehand, they ignored all our messages. We were only informed the night before our stay that we would not be allowed to check in unless we paid the unexpected charges upfront. To make matters worse, we were "warned" about the hot tub, with the host threatening to withhold our £100 deposit if the water did not remain crystal clear. The excessive rules imposed made us feel so intimidated that we chose not to use the hot tub at all. The house itself was disappointing. Despite keeping the heating on continuously, the property remained cold, with condensation on the floors and windows. The showers were filthy and smelled strongly of mold. The first impression of the property was equally poor, as parts of the fence were missing, giving it a neglected and unwelcoming appearance. We were left with no option to cancel the booking or seek alternatives. To avoid losing the full amount we had already paid, we reluctantly paid an additional £400 for the children's fees. Overall, this was a frustrating and unpleasant experience. The lack of transparency, poor communication, and unwelcoming attitude from the host made it even worse. I cannot recommend this property to anyone. FYI Photos attached !