The Artistry I Sled In & Sled Out I Riverside I TV♡

Guest review

10.0

Very clean and confortable

We enjoyed our stay. The staff that I talked to on the phone tried her best to accommodate our concerns.

5.0

The location to the snowmobile trails and a great bathroom.

− The stairs down to our lower unit were very snowy and slippery. Very dangerous. The motion light outside st the stairs didn’t work. We had difficulties with our unit door lock. The unit was described as having three beds. It had two beds and a small camp cot.

Unclear communication and misleading listing details made the stay disappointing.

1.0

NA

− Overall, I was not satisfied with this stay due to a lack of clear communication from the beginning. The listing stated that pets are allowed, but the $157 per-pet fee was not disclosed upfront. After booking, I had to spend over an hour calling and messaging just to get this fee waived for my very small puppy, which should not have required so much follow-up. Fixed fees should be clearly stated, not vaguely mentioned as “pet fees may apply.”, when everywhere fees are around 30 CAD. The sleeping arrangements did not match the listing. The room was advertised for four people with a double bed, single bed, and sofa bed, but we found only one double bed, a regular (non-convertible) sofa, and a folding COT instead of a single bed. This was uncomfortable and disappointing, especially for a guest who had traveled a long distance. The listing also said “entire place is yours,” yet several rooms were locked and inaccessible, and we were later told we had only booked a single room. This contradiction was misleading. Another issue was the heating. In extremely cold weather (around −23°C with wind chill), the thermostat was located in a locked upstairs area we could not access. Being told to request passwords and manage this ourselves was unreasonable; temperature control should be simple and accessible. Finally, the kitchen lacked even basic items such as salt, which reflects a lack of attention to guest needs. We left the place clean and followed all checkout instructions, but the stay was stressful and time-consuming due to constant follow-ups. Because the listing did not accurately represent the experience and communication was poor, I would not recommend this place.

Check fees sooo closely cleaning fee is same as rental fee was for me at least looks great and spacious

8.0

Quiet and roomy

− Needs light going down the stairs to the lower side of the dwelling and should have ice cube trays for ice, I enjoyed it but paying wasn’t very understanding and clear about actual fees, I did not realize until after paid that there is an insainly ridiculous$105 cleaning fees thought it was the deposit mentioned and I would have never rented for that price just for cleaning it’s was hardly used for one night not even 15 hours there. We didn’t even get in till after 8pm I believe so Kind of a big ripoff since it was the exact same price as the actual rental smh just for that reason alone won’t recommend it everything else was pretty great! Don’t think I’ll rent again for a cleaning fee like that never have before anywhere else and I’ve travelled all over the world!