Roppongi ClassyHouse902

Guest review

10.0

Great responsive customer service and location

よかった！スタッフが丁寧！

10.0

場所がいい、コンビニが近い、必要品が揃ってた！

地理位置很好，出行方便。

7.0

地理位置很好，距离东京塔和六本木都比较近，散步都可以过去，房间相对比较宽敞，我们是2个大人2个小朋友，空间是足够的，房间准备的生活用品也满足我们的需求的。

− 我住的房间位于顶层，所以夏天会比较热，空调必须开很大才可以降温，但是同时就带来噪声，也许主要原因是我们住的季节似乎是东京最热的时候，其他的时间或许会好一些。另外，建议入住之前通风比较好。

Horrible, never ever again.

2.0

To be fair, the location was good, which was one of the reasons we booked the place.

− We asked the host to cancel our stay 2 mins after we entered the apartment (they declined after 2-days of message ping-pong). We hoped to be at a wrong spot when we saw the building entrance. It might be suitable for homeless junkies to have some privacy but I never saw a similar entrance to a hotel/ apartment building. However, the worst was just to come. When we saw the elevator, we started to smell troubles. Actually to be precise, we smelled other things, as the elevator looked like the whole neighborhood was using it as public toilet. The carpet (or whatever that sponge-like thing on the floor was) could be easily classified as chemical weapon. The apartment itself was dirty and smelly, with oily stains and old decor. You wanna make sure to wear flip flops and not touch anything you dont have to. The biggest disappointment was the host. We booked it only 1 day ahead and contacted the host immediately after our arrival that we want to cancel the booking. We offered to stay/pay 1 night and then even 3 nights so that they have time to sell the remaining 3 nights (we booked for 6 nights), but they clearly didn’t care and refused. They tried to convince us not to write a review, so it’s likely their score on booking.com and AirBnB are “fixed” and as far as I’m concerned are faaaar from reality. We moved elsewhere anyway and escalated with booking.com. Just for context, all other stays (3) we had in Japan were great and I rated them around 9. Hope it saves somebody else unnecessary troubles. Spending time on discussions and additional moving instead of holiday is not the best. I’m attaching a couple pictures.

Guest review

8.0

地點很好，設備該有都有，入住時也方便，不過整體環境較舊，增加整潔度會更好！