The Angerstein Hotel♡

Purposefully unhelpful staff. Very poor quality establishment.

3.0

It was available. The lady who welcomed us was friendly. It was close enough to the city.

− They didn’t tell me that the room they put me in was extremely loud because of the motorway directly next door to it. There were plenty of rooms on the quiet side of the building that were empty. I saw the curtains were all opened and I asked to change rooms. The manager told me that they were unavailable. At 11 o’clock at night all the curtains were open and in the morning when I got up all the curtains were still open in those rooms. Obviously, she lied to me blatantly. She basically sneered at me. I can tell that they purposefully go out of their way to make a point of not letting people change rooms. The place was old and decrepit. It’s basically a last resort for anyone who wants a place to stay. Shared bathrooms are pretty ready and there are so many other places that are much better value for money available. If the staff was friendly and helpful, I would not be leaving a negative review.

Guest review

6.0

Dobra lokalizacja na koncerty przy o2

− Słaby standard, rozpadająca się szafa, jedna łyżeczka i jeden ręcznik do rąk na dwie osoby

Slechter kan niet!!!

1.0

De ligging en barpersoneel waren erg vriendelijk

− Helaas was de kamer die ons werd toegewezen onbewoonbaar vanwege de extreme temperatuur in de kamer. De temperatuur bedroeg naar schatting ongeveer 40°C, waardoor het onmogelijk was om in de kamer te verblijven of veilig te slapen. Bovendien was de enige aanwezige ventilator defect en werkte deze niet. Wij hebben de problemen direct gemeld bij het hotel en om een passende oplossing gevraagd. Omdat deze niet werd geboden, hadden wij geen andere redelijke keuze dan het hotel onmiddellijk te verlaten en op eigen kosten een vervangende accommodatie te regelen. Hierdoor hebben wij geen gebruik kunnen maken van de geboekte overnachting. Als direct gevolg hiervan hebben wij aanzienlijke extra kosten moeten maken. Daarnaast is de door het hotel geïnde borg van £50,16 tot op heden nog niet aan mij terugbetaald.

Didn’t live up to expectations

5.0

Looked nice on the outside.

− Not very friendly. Superhot with no chance of borrowing a fan. Could have pulled down the curtains. More like people having a pub and some rooms on the side. Very high deposit that I haven’t even gotten back yet after a week.

Good location for transport/ O2 arena. Decent spot, if just resting your head

7.0

Friendly staff. Clean. Location to bus stops

− Room basically. And very hot despite a fan. Steep steps. On a noisy road

Guest review

1.0

I liked checking out

− We stayed here on the 03/07, I had pre paid for the room. when we went to the "hotel" to check in the "reception" it was in a bar. I was told they had to "hold" £50 as a damage deposit on my card , that would be returned in 6 days. On the 6/7 I got an email invoicing me for the room, but they did not release the £50 until the 14/07. Check in had to be before 10.30, I assume this is the time the person working in the bar is closing up to go home. We were brought into a sunroom off the smoking area of the bar, it stank of stale smoke. We then proceeded to our room, on level 3. There was no lift. Our room was in the conner opsite the toilet and shower room. Some of the rooms in this hostel are not en suite. Entering the room was like walking into 1940. Old decor, odd beds. But spotless, there was no dust, no hairs and no dirt. We asked how to get back into London stadium, we were given a number for a local "taxi", the taxi cost £40, the driver had no identification displayed and no card reader.The following day we found a bus 6 mins walk away at the price of £2.05. We were told any problems to call the number on the wall and the night manager would help us. I did not sleep one wink as the bed was so uncomfortable, the mattress was too big for the base, and just a bad mattress, the other bed was as bad. I had accepted that there would be noise from the road outside , I didn't think that it would be like trying to sleep in the middle of the road, not only were the windows old but they didn't close full either. To add insult to injury at some stage in the night I head banging....really loud, I was waiting for someone to barge into our room and demand that we leave, this did not happen. The banging was caused by other guest coming back to their rooms and needing the toilet they had to use the one across the way from our room.