Casa Barroca♡

Guest review

6.0

Normal

− Chiles en nogada, muy corriosos y sopa traia un gusano. No tienen cena ni con room service

No es hotel, no apto para mujeres solas

5.0

Como restaurante buenísimo. Esta muy lindo. Ubicación genial

− Primera noche. Sábanas rotas y sucias, sin agua caliente!! sin señal en la tv. No es hotel. Tiene 2 habitaciones, a las 6 cierran y apagan todas las luces, TODAs asi que, llegar a las 9pm bajo la lluvia esperando a que me habrán, cuando ni siquiera me avisaron que esto pasaba fue terrible Me compensaron dándome el desayuno y si la comida es muy buena. Al viajar sola como mujer, Yo no me habría quedado en ese lugar de saber que ni las luces prenden de los pasillos en la noche. Hay que dejar las llaves al salir durante el dia, NO tienen caja fuerte (la mujer rubia es muy grosera) y hay que avisar si salgo de noche para que el velador esté al pendiente. Así que.me arruino mis salidas por miedo a estar sola esperando en la calle(porque no abrian rápido) El tema de la tv que no funciona y no tienen streming fue un caso porque la iluminación era muy pobre asi que ni siquiera podía leer un poco al regresar tras un dia de recorrer la ciudad. 180 dlls x noche es mucho por sábana rasposa, sucia y rota. La almohada muy incomoda y la falta de agua caliente fue terrible

Beautiful but our room was noisy

7.0

Beautiful interior, the food in the restaurant was good, and the staff was helpful though few spoke any English (not a complaint, just an observation).

− The door to our room was opposite the door into to the upstairs kitchen. We were awoken most mornings around 6:45 to the sounds of clanging mixing bowls, loud conversations, and the radio playing. We asked to move rooms but the concierge instead went up to tell the staff to be more quiet. That lasted about an hour.

Very expensive for all the extra charges and made us pay for their mistakes!

4.0

Overall it was a clean and nice room.

− We had a very rough experience with this stay! The location was off the beaten path from the city center. We went out at night and the restaurant closes early so they lock the doors. We had to wait for a good amount of time for someone to come help us get in and it felt like it was a chore to do so. When we were leaving we had one of the worst experiences. We checked out of our room and we were waiting for our car. It was about 30 mins and the manager comes out to us and starts speaking Spanish to my significant other asking him to come back inside. The manager stars accusing us that we had stolen a robe from the room. Which we had not done because none of used the robe and definitely didn’t have the room to take the robe with all the goodies we had bought. He said we need to pay for the robe and can’t let us leave. Charging us $50 for a robe that we never took. When getting to the hotel I had signed all the paperwork one was being a checklists of all the items in the room, note that we hadn’t seen the room at this point so I just assumed everything would have been there in the first place. We didn’t look in the bathroom if there was a second robe. It felt like they had set us up to have to pay this amount when leaving. We decided to pay it and just take the hit from the hotel. Then we waited for another 20 mins as they said they were going to have to charge us for an additional day of parking. Which we were only there for 2 nights signed in the agreement. They would not bring us the car until they had everything checked off their list and then stated because we stayed too long because of them that we would have to pay an additional day. This hotel is already very expensive and paid quite a bit of money to stay here. I wouldn’t stay here again because after all the additional charges on top of the accusation that we stole from them it came to be a very expensive stay. Highly recommend looking at other places if you are wanting to stay in Puebla!

Can’t wait to return to this charming and beautiful property

10.0

Beautiful architecture. Great restaurants

Exceptional

10.0