264 The Hungerford

Do not deal with these people

1.0

− I went to check in , and i contacted the owners of the property so they can help me check in but i got a text that my booking was canceled They waited for me to go at the property and telle thats its canceled without any explanation They told me they will issue a refund but never got my money back , booked the place for 2 days !

Guest review

1.0

I coming for the place and cancel my booking very bad

Poor communication

1.0

Nothing Because I didn't get to stay

− I booked a room at the hungerford and they waited until I got to the property and was calling them and sending them emails to tell me they would have to cancel my reservation due to boiler issues. I was very mad because this should have been done ahead of time . I'm just waiting to get my money back.

Do no stay

1.0

Room wasn’t ready and wasn’t allowed to stay can’t get in touch with anyone and the phone number or email address doesn’t work still haven’t received a refund and it’s been a month

− Everything

Took money then cancelled booking and didn't refund!!!! DO NO BOOK WITH THESE

1.0

AVOID, DO NOT BOOK, YOU WILL BE LEFT STRANDED, THEY CANCELLED MY BOOKING ON THE DAY

1.0

I booked this property some weeks before staying. I sent them a message on the day I was staying asking about how to check in later that day. They responded an hour later saying they could not honour my booking and had apparently let booking.com know THE DAY BEFORE. When I contacted booking.com they did not know about this. I had to find alternative accommodation and it was highly stressful as I thought I was left stranded. PLEASE AVOID AT ALL COSTS. This is terrible service and they should not be allowed to operate doing things like that. Why would they only realise THE DAY BEFORE that they cannot accommodate my booking??? And why would they not contact me to let me know??? It looks like they didn’t even contact booking.com. DO NOT BOOK THIS PLACE.