Deluxe Double Room with Two Double Beds
Sleeps 4 · 23 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Terrasse Hotel Playa del Carmen
★★★★ Av 10 entre calle 56 y 58. Colonia Colosio, Playa del Carmen, MX
8.1 guest rating· 315 reviews
About this hotel
Luxurious Accommodation
Experience the ultimate comfort at Terrasse Hotel Playa del Carmen, offering air-conditioned rooms with free WiFi, private bathrooms, and city views. Some rooms even feature a balcony for a breathtaking scenery.
Delicious Dining Options
Indulge in a culinary journey at our restaurant serving a variety of cuisines including Italian, Mexican, and Pizza. Vegetarian options are also available upon request to cater to every guest's preference.
Convenient Location
Situated just 1.2 km from Playa del Carmen Beach, our 4-star hotel is conveniently located near popular attractions like Playacar Beach and ADO International Bus Station. With a 24-hour front desk and a paid airport shuttle service, your travel needs are seamlessly taken care of at Terrasse Hotel Playa del Carmen.
Ready to experience luxury and convenience? Book your stay at Terrasse Hotel Playa del Carmen now!
Rooms & rates
Deluxe Double Room, 1 Queen Bed
Sleeps 2 · 17 m² · Queen Bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
- Free WiFi
Premium Double Room, 2 Double Beds
Sleeps 4 · 22 m² · 2× Double bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
- Free WiFi
Premium Double Room, 1 King Bed
Sleeps 2 · 22 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
- Free WiFi
Deluxe Double Room
Sleeps 2 · 17 m² · Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Deluxe King Room
Sleeps 2 · 23 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Deluxe King Suite
Sleeps 2 · 23 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Standard Double Suite
Sleeps 4 · 23 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Deluxe Double Room, 1 King Bed
Sleeps 2 · 22 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
- Free WiFi
Amenities
- Free WiFi
- Outdoor pool
- Pool with view
- Rooftop pool
- Swimming pool
- Spa/wellness center
- Air conditioning
- Sun loungers or beach chairs
- 24-hour front desk
- Tour desk
- 24-hour security
- Non-smoking rooms
- Family rooms
- Airport shuttle (additional charge)
Show all 53 amenities
- Access to health care professionals
- Airport drop off
- Airport pick up
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Invoice provided
- Ironing service
- Key card access
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Massage services
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Process in place to check health of guests
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shallow end
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Smoke alarms
- Staff adhere to local safety protocols
- Sun terrace
- Terrace
Location
Av 10 entre calle 56 y 58. Colonia Colosio, Playa del Carmen, MX
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say8.1315 reviews
+ Friendly staff+ Clean rooms+ Good location− Dirty common areas− Uncomfortable beds− Noise issues
Cleanliness7.7
Service9.2
Location8.7
Room Quality7.1
Amenities7.7
Value for Money8.1
A Toxic Culture of Hostility
1.0The location of the hotel was maybe okay, but absolutely nothing about the service, staff, or amenities could make up for how poorly we were treated
− An absolute nightmare from check-in to check-out. Extremely confrontational and hostile staff. Hostile Check-In & Incompetence: We arrived at the official check-in time for our double room, and the front desk immediately started aggressively arguing that we booked a king. After a toxic back-and-forth, they took our bags. An hour later, the clerk told me it was solved, but before I could finish my sentence, he snapped, "Nevermind, someone else booked it, our system is automated." It took hours of completely unnecessary stress just to get the room we actually paid for. The staff lacks basic manners. The "Breakfast" Scam: The "breakfast included" tag is a total bait-and-switch. You are served old, soggy bread without butter, whole milk, and a jammed Nespresso machine. If you want actual food (like basic chilaquiles), they demand an extra 750 pesos. Management is the Problem: The person in charge was just as bad, constantly arguing back and forth instead of resolving issues. There is a deeply embedded culture of hostility here.
Guest review
10.0Buena ubicacion, cerca de playas hermosas, buen servicio de limpieza, personal amable. Limpio ordenado, piscina perfect, buena vista. La habitacion y cama grande, con frigobar. :) ame, aire acondicionado perfect
Guest review
10.0Un hermoso hotel de playa. El personal muy atento y agradable
− La ubicación
Guest review
7.0C’étais super et le personnel adorable
− Le manque d’insonorisation j’entendais tout ce qu’il ce passer
Good to know
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.