★★★★ Av 10 entre calle 56 y 58. Colonia Colosio, Playa del Carmen, MX
8.1 guest rating· 315 reviews
Luxurious Accommodation
Experience the ultimate comfort at Terrasse Hotel Playa del Carmen, offering air-conditioned rooms with free WiFi, private bathrooms, and city views. Some rooms even feature a balcony for a breathtaking scenery.
Delicious Dining Options
Indulge in a culinary journey at our restaurant serving a variety of cuisines including Italian, Mexican, and Pizza. Vegetarian options are also available upon request to cater to every guest's preference.
Convenient Location
Situated just 1.2 km from Playa del Carmen Beach, our 4-star hotel is conveniently located near popular attractions like Playacar Beach and ADO International Bus Station. With a 24-hour front desk and a paid airport shuttle service, your travel needs are seamlessly taken care of at Terrasse Hotel Playa del Carmen.
Ready to experience luxury and convenience? Book your stay at Terrasse Hotel Playa del Carmen now!
Pick your dates. Prices are live, not cached.
Sleeps 4 · 23 m² · 2× Double bed
This air-conditioned twin room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.
Sleeps 2 · 17 m² · Queen Bed
<p><strong>1 Queen Bed</strong></p><p>188-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) </p><p><b>Entertainment</b> - 55-inch Smart TV with digital channels and Netflix</p><p><b>Food & Drink</b> - Minibar (fees may apply)</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, a hair dryer, and towels</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
Sleeps 4 · 22 m² · 2× Double bed
<p><strong>2 Double Beds</strong></p><p>237-sq-foot room, balcony with city views </p><br/><p><b>Internet</b> - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) </p><p><b>Entertainment</b> - 55-inch Smart TV with digital channels and Netflix</p><p><b>Food & Drink</b> - Minibar (fees may apply)</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, a hair dryer, and towels</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
Sleeps 2 · 22 m² · King bed
<p><strong>1 King Bed</strong></p><p>237-sq-foot room, balcony with city views </p><br/><p><b>Internet</b> - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) </p><p><b>Entertainment</b> - 55-inch Smart TV with digital channels and Netflix</p><p><b>Food & Drink</b> - Minibar (fees may apply)</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, a hair dryer, and towels</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
Sleeps 2 · 17 m² · Double bed
This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Sleeps 2 · 23 m² · Extra-large double bed (Super-king size)
This air-conditioned double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.
Sleeps 2 · 23 m² · Extra-large double bed (Super-king size)
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony with city views, this suite also offers a mini-bar and a flat-screen TV with streaming services. The unit offers 1 bed.
Sleeps 4 · 23 m² · 2× Double bed
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony with city views, this suite also provides a mini-bar and a flat-screen TV with streaming services. The unit offers 2 beds.
Sleeps 2 · 22 m² · King bed
<p><strong>1 King Bed</strong></p><p>237-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices) </p><p><b>Entertainment</b> - 55-inch Smart TV with digital channels and Netflix</p><p><b>Food & Drink</b> - Minibar (fees may apply)</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, a hair dryer, and towels</p><p><b>Practical</b> - Safe, laptop workspace, and iron/ironing board (on request)</p><p><b>Comfort</b> - Fresh bed sheets (on request), fresh towels (on request), and air conditioning</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
Av 10 entre calle 56 y 58. Colonia Colosio, Playa del Carmen, MX
A Toxic Culture of Hostility
1.0The location of the hotel was maybe okay, but absolutely nothing about the service, staff, or amenities could make up for how poorly we were treated
− An absolute nightmare from check-in to check-out. Extremely confrontational and hostile staff. Hostile Check-In & Incompetence: We arrived at the official check-in time for our double room, and the front desk immediately started aggressively arguing that we booked a king. After a toxic back-and-forth, they took our bags. An hour later, the clerk told me it was solved, but before I could finish my sentence, he snapped, "Nevermind, someone else booked it, our system is automated." It took hours of completely unnecessary stress just to get the room we actually paid for. The staff lacks basic manners. The "Breakfast" Scam: The "breakfast included" tag is a total bait-and-switch. You are served old, soggy bread without butter, whole milk, and a jammed Nespresso machine. If you want actual food (like basic chilaquiles), they demand an extra 750 pesos. Management is the Problem: The person in charge was just as bad, constantly arguing back and forth instead of resolving issues. There is a deeply embedded culture of hostility here.
Guest review
10.0Buena ubicacion, cerca de playas hermosas, buen servicio de limpieza, personal amable. Limpio ordenado, piscina perfect, buena vista. La habitacion y cama grande, con frigobar. :) ame, aire acondicionado perfect
Guest review
10.0Un hermoso hotel de playa. El personal muy atento y agradable
− La ubicación
Guest review
7.0C’étais super et le personnel adorable
− Le manque d’insonorisation j’entendais tout ce qu’il ce passer
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.