SpringHill Suites Island Park Yellowstone

Great!

10.0

Very clean and modern. Very nice staff.

Below Expectations

6.0

Based on location, one night at this Marriott was not cheap. I love Marriott. I’m about a month away from Gold status, and I stay at Marriott because the experience is consistently a good one. I mostly travel for business, but this was a family vacation. We stopped in Island Park for one night, with the original intent to float the river before heading to West Yellowstone, but weather looked like it might be less than ideal, so we rescheduled for a few days later. This is relevant, because it meant we’d have a lot more time just to chill at the hotel and use the amenities. We decided to use the hot tub. My husband and son got in first. It was disgusting. Completely green with brown stuff floating in the bubbles and around the perimeter. My husband sent me a video. I posted it to AI and it gave me three potential water chemistry and maintenance issues. I went to the front desk to express my concerns. Spencer came out to address them, and I showed him the video. He said he had treated it an hour ago and it was good to go. He said they had a large group come in, and people tend to come in from the river and go into the hot tub, which results in dirt accumulation. I ran that response by AI, as well. It responded, “Oh Spencer… we appreciate the effort, but that’s is a bit of a stretch.” It said shocking it would take at least 12-24 hours to clear any algae, and that the brown organic foam and scum around the edges would require physical skimming, scrubbing, or a specialized enzyme treatment. Additionally, a body of water that green that was treated only an hour ago would likely have sky-high chlorine levels that could result in skin irritation, rashes, or burning eyes. The pool was in a similar state, so we ended up skipping both. We decided to have some coffee, which is provided in the lobby, and sit on the deck. It was cold. Ok, so none of that. We sat outside anyway. Then we went to dinner. When we got back, my husband sat outside and asked someone to start the fire pit. He was told it was broken, and they were waiting for a part. About an hour later an employee came out and started it (no part needed) By that time, he was getting ready to come in. Why 3 stars? Because there were some pros. The people who work here are SO nice (including Spencer). The room was spacious and it was clean (though there was a large pink stain on the desk and the caulk was peeling away in the bath/shower). They were also able to provide foam pillows as one of us is allergic to feathers. Breakfast was good - everything I’d expect from Marriott.

Would definitely come back

10.0

Amazing staff Very clean hotel Got a nice upgrade :) Beautiful views

Excellent front desk staff

10.0

I had an excellent experience at this hotel recently when I was stranded without a hotel room late at night with my daughter. Three of the desk employees went well out of their way to make sure we had a room for the night despite it being past the end of their shift. They put us in a beautiful room at a rate which was hundreds of dollars less than the hotels that we had looked at. The hotel lobby was trendy and welcoming, parking was abundant and easy to access, check in/check out was simple, and our room was quite, clean and amply stocked with amenities. The staff were really the highlight of our stay because they were so accommodating and kind. Excellent front desk staff! ⭐⭐⭐⭐⭐

Clean, comfortable, and perfectly located for visiting Yellowstone National Park. We would happily stay here again.

10.0

We had a wonderful stay and would definitely recommend this hotel. Everything was very clean, modern, and comfortable. The beds were very comfortable, and the room was spacious and well maintained. The complimentary breakfast was delicious and had a great variety of options. The location is excellent, just a short drive from Yellowstone National Park, making it very convenient for exploring the area. The staff was friendly and welcoming, and we truly enjoyed our stay.

− Nothing. Everything was excellent.

Wonderful place!

10.0

What an exceptional place! Super clean, staff was wonderful. The room was spacious, beds were very comfortable. Lovely place. Will stay here again.

− Nothing not to love