Sleepfare

Hotel Lagoon

★★★ Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965, Santa Elena, MX

7.6 guest rating· 21 reviews

About this hotel

Outdoor Pool and Terrace with a View

Make a splash in the outdoor pool or unwind on the terrace and take in the scenic garden view at Hotel Lagoon.

Dining Experience at Maiz

Savor a delicious meal at Maiz restaurant while enjoying the company of fellow guests at the complimentary daily reception.

Convenient Amenities and Services

Benefit from complimentary wireless internet, tour assistance, and a picnic area during your stay. Enjoy a hassle-free experience with services like dry cleaning, free self-parking, and a 24-hour front desk.

Now is the time to secure your spot at Hotel Lagoon for a memorable and relaxing stay.

Rooms & rates

Pick your dates. Prices are live, not cached.

Family Quadruple Room, Garden View

Sleeps 4 · 2× Queen Bed

  • Air conditioning
  • Private bathroom
  • Free WiFi
  • Shower
  • TV

<p><strong>2 Queen Beds</strong></p><p>Overlooking the garden</p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch TV with satellite channels</p><p><b>Food & Drink</b> - Electric kettle and free bottled water </p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, towels, and shampoo</p><p><b>Practical</b> - Yard and window screens</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Sleeps 2 · Queen Bed

  • Air conditioning
  • Private bathroom
  • Free WiFi
  • Shower
  • TV

<p><strong>1 Queen Bed</strong></p><p>Overlooking the courtyard</p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch TV with satellite channels</p><p><b>Food & Drink</b> - Electric kettle and free bottled water </p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, towels, and shampoo</p><p><b>Practical</b> - Yard and window screens</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Wheelchair accessible</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p>

Family Quadruple Room, Lagoon View

Sleeps 4 · 2× Queen Bed

  • Air conditioning
  • Private bathroom
  • Free WiFi
  • Shower
  • TV

<p><strong>2 Queen Beds</strong></p><p>Overlooking the lagoon</p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch TV with satellite channels</p><p><b>Food & Drink</b> - Electric kettle and free bottled water </p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, towels, and shampoo</p><p><b>Practical</b> - Yard and window screens</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>

Amenities

  • Free WiFi
  • Pool sun loungers
  • Wheelchair-accessible pool
  • Free newspapers in lobby
  • Free self parking
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • 24-hour front desk
  • Designated smoking area
  • Free reception
  • Garden
  • Lot hours - 24 hours
  • Luggage storage
  • Outdoor furniture
Show all 19 amenities
  • Picnic area
  • Proposal/romance packages available
  • Terrace
  • Tours/ticket assistance
  • Wheelchair accessible

Location

© OpenStreetMap contributors

Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965, Santa Elena, MX

Check-in
from 02:00 PM to 04:00 PM
Check-out
until 12:00 PM

What guests say7.621 reviews

+ Close to 'free zone'+ Affordable price+ Clean towels and sheets+ Welcoming staff− Understaffing issues− Cleanliness problems with cups− Unprofessional behavior
Cleanliness6.0
Service5.7
Location8.0
Room Quality7.0
Amenities7.2
Value for Money5.2

Guest review

2.0

Pesimo

Miguel · 2025-04-15

Guest review

2.0

I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

jose · 2025-03-03

Guest review

2.0

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.

jose · 2025-03-02

Guest review

6.0

Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.

Faty · 2025-02-28

Guest review

10.0

Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.

paul · 2025-02-23

A good stopover near the Belize border

8.0

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!

James S · 2024-12-04

Good to know

Pool access available from 9:00 AM to 10:00 PM.

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

›Pets

Maximum number of pets per room 2

›Pets

Only dogs and cats are allowed

›Pets

Service animals are exempt from fees/restrictions

›Pets

Pet max weight (per pet) in lb is 66

›Check-in & Check-out

Contactless check-out is available

›General

Cashless transactions are available

›Pets

Pet max weight (per pet) in kg is 30

›Accessibility

No elevators

›Pets

Pets allowed

›General

Professional property host/manager

›Check-in & Check-out

Contactless check-in is available

›General

Gap period enforced between guest stays - 24 hours

›Pets

Service animals are allowed