Smiles Beach Hotel

Guest review

9.0

Camera spaziosa, staff cordiale e gentile. Avevo optato per la mezza pensione e non me ne sono pentito. Servizio alla carte e grigliate di pesce ottime. Comprese nel prezzo anche le bevande, in questo hotel però non servono alcolici. Gentilmente ci hanno concesso di arrivare alle 12 e di lasciare la stanza alle 14.

− Si potrebbe vivacizzare un po l'ambiente.

Was ok but the night security and reception very poor and unprofessional

4.0

Beachfront close to many restaurants and other hotels by the beach

− Arrived with my friend after from the full moon party around 3/4am and the security was asleep stayed at the gate for more than an hour called the reception and he was also asleep we had to go through the beach which was a 10-15mins walk in a very dark unsafe looking area just to find everyone sleeping had to wake them up and shower heads and shower pressure needs to be checked and worked on

Guest review

2.0

Location

− Unfortunately, our stay was very disappointing and did not match the expectations created by the property's listing. The room and facilities had numerous maintenance issues. The shower head was not functioning properly, and there was no warm water available in the shower. The bathroom had a strange green light, the sink was loose, and the tap was visibly dirty. The bidet was leaking, and the wooden bar supporting the mosquito net fell down. The fridge also had an unpleasant smell. The bedroom door had an unusual locking system that felt inconvenient and insecure. The pool area was another disappointment. The swimming pool was dirty, and there were no sun beds available despite them being shown in the property's photos. The Wi-Fi connection in the room was slow, and there was no Wi-Fi coverage at all around the pool or restaurant areas. Food and dining were below standard. The cutlery was dirty, the octopus was so tough that it was difficult to cut even with a knife, there was sand in the broccoli, and we even found hair in our food. Breakfast was poorly managed: when we arrived at 8:30, there was barely any juice left, and eggs took 15–20 minutes to be prepared. During the included dinner, only four drink options were available (water, Coke, orange lemonade, and a ginger drink), which felt very limited. The atmosphere in the restaurant was also strange, with complete silence during most meals except for one morning when the same song played on repeat throughout breakfast. Additionally, one restaurant staff member had a strong body odor that made dining uncomfortable. Service was inconsistent throughout our stay. Upon arrival, there was nobody available to check us in because the receptionist was praying and no alternative staff member knew how to assist guests. We waited around 20 minutes before being allowed into our room, then another 30 minutes because nobody informed us when reception had reopened.

A Wonderful Hotel with Outstanding Service

10.0

While searching for accommodation, I read many reviews about this hotel, including some negative ones. Fortunately, I did not pay attention to them. We spent wonderful days at the hotel and honestly cannot think of a single negative thing to say. The staff were incredibly kind, friendly, and helpful, always available whenever we needed anything. The breakfast was excellent, with a wide selection of fruit, pastries, yogurt, coffee, and various hot dishes. Dinner consisted of three courses, and each course could be chosen in advance from 3–5 different options. Every evening the food was delicious, including seafood, chicken, beef, and vegetarian dishes. The appetizers, soups, salads, and desserts were also excellent. (Breakfast and dinner were included in our reservation) The hotel's restaurant (dinner time - it was not included in our reservation) is equally outstanding. The menu offers everything from local specialties to Italian cuisine. Main courses cost around €7–8, which is a very reasonable price. The rooms were cleaned every day and were always spotless. Every evening, the staff also prepared the beds by lowering the mosquito nets above them and spraying the rooms against mosquitoes. The hotel's location is also very good. Right outside the gate there are several shops, and the main street is within easy walking distance. The beach is beautiful, and guests can enjoy a peaceful atmosphere thanks to the security guard, who prevents beach vendors from entering the hotel area. There are also excellent snorkeling opportunities directly in front of the hotel. At low tide, the coral reefs are very close to shore, and we saw many colorful fish, including lionfish. We also became friends with a black-and-white cat. If you happen to see him during your stay, he will happily accept a few tasty treats and a little affection. Please take good care of him. :) Overall, we cannot say a single bad thing about our stay.

− Be prepared that the WiFi is not really reliable in Zanzibar.

Top

9.0

Tout la surprise dans la chambre le dîner romantique sur la plage l’attention tout est parfait je retournerai

− Pas de bar sur la plage

Sehr schöne Strandlage, zum Entspannen perfekt gelegen.

9.0

Das Personal ist sehr nett und hilfsbereit!

− Es war Abends in der Anlage nichts los!