Hotel Riu Palace Palmeras - All Inclusive♡

Deberían cuidar más al turismo de casa

3.0

La mayor parte de los empleados muy agradables, las vistas muy bonitas y las habitaciones cómodas, limpias y con buen funcionamiento del aire acondicionado y wifi.

− Nos quedamos solo una noche y llegamos tarde, ya que tuvimos un evento, ni siquiera pudimos cenar. Preguntamos si al menos podríamos almorzar al día siguiente, para compensar el no haber llegado a la cena y nos dijeron que no. Primero nos preguntaron si éramos canarios, cosa que no nos gustó ya que da la impresión que lo hicieron por eso mismo… mal cuidado el turismo propio la verdad. Tampoco nos dejaron ni quedarnos en la piscina más allá de las 12:00… conclusión ni utilizamos la piscina. Solemos ir a bastantes hoteles de 4 y 5 estrellas de las islas, incluidos otros riu y la verdad que está vez RIU nos ha decepcionado y mucho. Además a la llegada fue tan mala la información que nos dieron que ni nos pusieron la pulsera. Por la mañana el sonido de los carros y del propio personal de planta hablando y riendo como si fueran las 12:00 de la mañana, no nos dejo dormir desde las 8:00 de la mañana.

Lovely hotel but shame about some rowdy guests.

8.0

We absolutely love RIU Palace hotels but just couldn't quite stretch to the Meloneras RIU Palace this year. The RIU Palace Palmeras is a much smaller and an All-Inclusive hotel in Playa Del Ingles which has some very lively nightlife at the Yumbo centre. You'll find some great bars, perfume and clothing stores. The grounds of the Palmeras are beautiful and our smallish but spotlessly clean room on the 7th floor, had stunning views across the sand dunes and ocean. There are 2 pools and I believe one is more for families and those who love water polo although being in our late 50s, hubby and I spent our time in the other pool. It's just my view but I'd really like there to be an Adults-only pool where no ball games are allowed and those of us that work can get some much-needed rest (so sorry, this isn't meant to sound grumpy- I'm just expressing my personal preference). I do think the difference between the pools should be made much clearer. The All-inclusive drinks included branded spirits and soft drinks and the cocktails were lovely. Food on the second week was really good and the Afternoon Tea of sandwiches and sweet treats at the snack bar was such a lovely touch (but if you want a burger, fries, chicken nuggets or salad it's all there too). Now for the not to nice aspects: as a British nurse, I found it dreadful that a British family of 7 thought it was okay to take the sunbed of a very disabled man and his parents who when questioned why were met with the most abhorrent and disgusting behaviour of the British mum who was 'defending' her 3 teenagers. It seemed they hadn't been honest at what they'd done and rather than owning it, wound up their mother who was simply dreadful to the poor family. Why are people so unkind! No one asks to be disabled and my husband felt so cross he felt compelled to intervene. Another example was another British family of 3 sitting around the noisier pool drinking from when the bar opened at 10am until bedtime. Come on now- you're letting us down. We all want a lovely holiday but not at the expense of drunken idiots who think it's okay to be rude to the hard-working RIU staff. We felt so sorry for the lifeguard who was trying to maintain safety standards in the main pool only to get shouted out and threatened (you guessed it- another drunken Brit). Despite this small number of incidents it didn't spoil our wonderful break. However, RIU staff really try their upmost to make everyone happy and as a Brit I did feel some folk let us down. Special thanks to Juan in the bar and Fonqui in the dining room: you were stand-out above and beyond stars who made our holiday special.

I do not recommend.

3.0

The main pool was a good size. The room fridge was usually restocked with drinks every couple of days. Good cleanliness.

− I don’t usually write negative reviews but I was very disappointed with my stay here that I have to share my feedback. The food was adequate, but not a highlight of the hotel. There was limited variety, with many dishes being repeated throughout the stay. I wouldn’t recommend this hotel based on the food alone, as several evenings it felt difficult to find something enjoyable. My biggest concern was the lack of attention to guest safety. On one morning, the reception, lobby and route to the restaurant were being mopped. Although a wet floor sign was outside, it wasn’t positioned in front of the doors where guests walked from inside to outside. The signs were also moved around as cleaning progressed, meaning there wasn’t always warning. There was another incident whilst walking down the outdoor steps, I nearly slipped because there were puddles of water. Then a few moments later a hose on the top floor was switched on and began spraying water down the staircase without any warning signs in place. I reported this to reception, who said they would address it. A wet floor sign was placed on the ground floor, but none were positioned on the upper floors where people were approaching the stairs. Later, another person in my group experienced the same issue. The evening entertainment was disappointing and lacked variety. During the day there was no entertainment. No table tennis, pool table, music, organised activities or other facilities commonly seen at all-inclusive hotels. Apart from the evening singers, which often felt more like karaoke than professional entertainment, there was very little to do within the hotel. The hotel also didn’t appear to manage sunbed reservations. Many beds were claimed late at night or very early in the morning but would not always be used. Drink service was inconsistent. In both the restaurant and one of the bars, drinks were table service only.

Nice Hotel, shame about the food!

6.0

Nice hotel with fabulous views from the top floor (7). The branded drinks are great! However, the rooms are small, the service is a bit hit & miss and unfortunately, the food is only average. We will go back to our favorite Hotel RIU Palace Meloneras, next year & pay for our drinks!

Excellent hotel, staff could not do enough for you.

10.0

Wonderful stay, relaxing time.staff work hard to look after everyone.always cheerful what ever the time of day.this was a return visit to this hotel.we stayed last September and was so empressed that we book again for June.The food was good quality, plenty of choice, drinks were branded drinks so nice to drink.good choice of non alcoholic beers and cocktails. The main bar showed the football matches as it was World Cup while staying out there,but if you did not want to sit and watch football you had the entertainment area with waiting bar staff.as already said the staff work so hard to please there guests room and hotel was spotless clean.rooms comfortable clean bedding and towels every few days.mini bar restocked with water beers and fizzy drinks every 2 days. Would recommend the hotel.

Very Enjoyable Stay

10.0

On arrival and throughout our stay the staff we all very friendly and very helpful. The Hotel was great in all aspects, the food was really tasty and had plenty of choice, and the desserts were very Moorish. There were two large pools, we chose the smaller one which was a bit quieter as it was not right by the pool bar. We had some complimentary cava and chocolates left in our room as it was my birthday, nice surprise. The room was a sea view and it was very clean and the mini bar was topped up regularly. It was a short walk down to the sea front with lots of shops and places to eat.