Hotel Smeraldo♡

Noe slitt

6.0

Dårlig seng og dusjen trenger vedlikehold.

Great budget hotel

8.0

Reading some reviews we had some trepidation about this hotel. However we were very pleasantly pleased. Had the family room which came with fridge (which want advertised) and a kitchen if you paid 10 euros a day for the cupboards to be unlocked! Clean, pretty spacious and a lovely lake view. We actually had two balconies which were very large (room 525). Short walk into town. Plenty of sunbeds and WiFi so good I could watch sky sports on my phone whilst sunbathing. Best place to sunbathe is over the road at Hotel La Paul, shared ownership. Nice gelatos near the hotel and a short walk into beautiful Sirmonie. Easy to get the water taxis. All the staff were very nice, apart from "Grumpy" who worked the breakfast buffet. If you stay here you'll soon know who I mean! Recommended stay for the price.

Room & location great - b/fast and facilities poor

4.0

Liked · The location of this hotel is excellent, what a beautiful place. The hotel itself is OK, it is old but could be so much better with some simple changes. The room was nice, big and clean and we found the beds comfortable. The maid came daily and we didn't really have any complaints on that front. The rest of the experience fell short. Disliked · The b/fast was the worst I've come across. The eggs are cooked with a strong cheese, the ham tasted of chlorine and the pastries were hard. We stuck to the granola and yoghurt and couldn't eat anything else. There is a big slab of blue cheese out daily, uncovered and the smell of this hits you as soon as you come downstairs. It made the b/fast experience even more unpleasant. I never saw one person eat it. The staff seem flustered even though there isn't that much going on and when you request a coffee they seem put out. There is a tree in the middle of the room and the roots are lifting all the tiles up. There is a lot of brown of brown furniture and not enough sunbeds. The small pool outside was filthy. Overall, there is no effort put in to make the outside space welcoming which is such a shame. The sister hotel is better across the road but there are similar issues there too; not enough sunbeds etc.

Guest review

2.0

We booked a room called "Panorama laterale". When we walked into the room, there was no view. Nothing! A big tree, roofs, maybe 5% of it was a view on a far mountain/sky above the lake. But no lake! We went back to reception, saying that we paid extra for the "partial view", but there was nothing to see. We asked a refund, or a room with the view. He said at 5 PM he could do nothing. He had 2 rooms with a full view, but he could not give one of them to us. We asked for a manager. He called her (Concetta). She said the same - nothing they could do! My husband asked to talk to her, and she was mad that we bothered her after 5 PM. 1 hour later they said we could have the panoramic view room for 150 Euros more! It was on the 1st floor, view on half-naked people on the beach. We refused to pay extra for something we were supposed to already have with our booking. We kept the same room with a view on the roofs with no refund offered. In the morning, during breakfast, my daughter asked for orange juice. They said they did not have it, and my husband asked to show what juices thy had in the cabinet. While reaching there, one juice carton fell on the flour. 2 min later manager Concetta came to our breakfast table and told us loudly to leave the hotel in 1 hour (humiliation!), no second night stay. My husband explained what happened at breakfast but she said he was lying! Expedia, the receptionist said their PARTIAL VIEW rooms are like that -no view! Don't sell their rooms as with view

Ligger väldigt centralt, lite slitet, men helt ok,

8.0

Poolen på bilden är en barnpool, kan vara bra att veta, vi fick dock tillgång till grannhotellets vuxen pool när jag ifrågasatte vart vuxen poolen var. Magisk utsikt från balkongen över sjön

Terrible!

2.0

We booked a room called "Panorama laterale"(see video&picture). When we walked into the room, there was no view. Nothing! A big tree, roofs, maybe 5% of the view was a far mountain/sky above the lake. But no lake! We went back to reception, saying that we paid extra for the "partial view", but there was nothing to see. We asked a refund, or a room with the view. He said at 5 PM he could do nothing. He had 2 rooms with a full view, but he could not give one of them to us. We asked for a manager. He called her (Concetta). She said the same - nothing they could do! M husband asked to talk to her, and she was mad that we bothered her after 5 PM. 1 hour later they said we could have the panoramic view room for 150 Euros more! It was on the 1st floor, view on half-naked people on the beach. We refused to pay extra for something we were supposed to already have with our booking. We kept the same room with a view on the roofs with no refund offered (40 Euros/night extra). In the morning, during breakfast, my daughter asked for orange juice. They said they do not have it, and my husband asked to show what juices thy had in a cabinet. While reaching there one juice carton fell on the flour. 2 min later Concetta came to us to the breakfast table and told us loudly to leave the hotel in 1 hour (humiliation!). My husband tried to explain what happened at breakfast but she said he was lying! Expedia, Booking.com, TripAdvisor, the receptionist said all their PARTIAL VIEW rooms are like that – nothing!!! Do not sell their rooms as if they have a view!