Boboli Living♡

Warning scam alert

2.0

Well what a scam along with travelup who we booked through. They sent an email less than 24 hours before checkin that they cancelled the booking. The stress this caused in securing a booking for the next destination on our tour of Italy is indescribable. Two weeks later we have not received a refund despite several attempts to Communicate. Do not book this hotel or use travelup you have been warned!!!!

Not enjoyable here, will book elsewhere in the future.

4.0

Sign-in check in does not respond to communication in a timely manner. I encountered many guests who could not find their rooms (no front desk with a person to assist). We went 4 days with room not being cleaned and asked about the rooms being cleaned. Response was "of course we clean the rooms". They cleaned them that day (we were there 10 days) and didn't clean them again. For the last 4 days we had no hot water in the washroom for a shower. In communication they said "we are looking into it". I would suggest book elsewhere.

A poor, uncomfortable experience. Disappointing.

2.0

Although the location is central and walking distance from tons of restaurants, shops, and sights, the rooms are in disrepair. The floor had chunks of wood paneling missing. The room was constantly hot as the A/C did not work. Also, because of the damaged floor, the bathroom door won't fully open or shut. Finding a staff member to speak with or a reply from an email is impossible. A very bad experience.

Terrible experience. Book anywhere else but here

2.0

Do not book this hotel. We arrived 5 1/2 hours ago and the keys that were left for us did not allow us to access the hallway that led to our room. We called the number we were given, eight, yes eight times and were told 6 times that someone would arrive within 10 minutes to let us in. The other 2 times we were hung up on. A resident of the building eventually gave us access to the hallway after many hours. Please see the photos attached. What you don't see in the photos is the extreme musty smell of the bathroom and the fact that the air conditioner doesn't not work. We also have no blankets for the bed-only a sheet. I look forward to speaking with any on-site staff who may or may not show up tomorrow.

Worst, I do not recommend.

2.0

Based from my experienced, the worst hotel I had been in Italy. I stayed for 3 nights in Florence, every night I checked in a different hotel. It’s frustrating! I booked a classic room and as a Solo traveller the room was big, so I guess it’s nice. But the negative side, there’s too many to mention. The key has its dent that makes the usage of it so hard to go inside and outside the room. I was afraid that maybe, maybe I will be stucked in there. The free WIFI isn’t working at all and the television too. I messaged the number provide by the hotel but unfortunately, there’s no response from them. Moreover, AC is useless , you can’t adjust the temperature, the room has a cooler too but it acts as a heater. The room was a bit dirty. The tissue paper has been used by the previous guests because it’s already half used. I booked that hotel because of the view from the outside , but I regretted it, I wasn’t able to sleep after a long tiring day. Anyway , I hope the incharge should have read and make necessary actions regarding the concerns of theirs guests.

Disgraceful nonexistent service, someone took our room key, left us a different room key for a disgusting basement room

2.0

Terrible non existent service… it is a collection of rooms not a hotel…nobody there, someone took our key for large family room reserved and paid for by us and left us key for disgusting basement room, when I called nobody was interested to resolve