Holiday Villa Beach Resort & Spa Cherating♡

Cold breakfast, sandfly bites

8.0

Comfortable bed, lovely staff and breakfast was cold mostly- oh if only the Fred chicken was hot off the wok! Whose idea was it to wear sticker bands to enter pool area? Better use brain cells to solve sand fly issue- preventive or cure.

❤️

10.0

Everything was awesome with the ambience and cozy environment. Looking forward for next holiday

very disappointing

2.0

Unfortunately, although the resort atmosphere is very nice and the surroundings are beautiful, the villa itself is poorly maintained. The villa was dirty, the furniture looked old and almost broken, and the toilet was in very bad condition (dark and unhygienic). For a villa priced at around RM400 per night, it honestly felt more like a basic homestay rather than a proper resort villa. The value does not match the price at all. As for the breakfast, it was very disappointing and not tasty at all. Overall, the location and ambience have great potential, but serious improvement in maintenance, cleanliness, and food quality is needed.

Avoid at All Costs: Shockingly Rude Staff and Zero Hospitality

2.0

I booked this stay for my family. We arrived at 1 PM, and while I was well aware that standard check-in is at 3 PM, I visited the reception after a stroll to request an early check-in. I asked the staff to notify me if the room became available early, as I was heading out for lunch. Unfortunately, the reception staff was incredibly rude. Not only was the request handled unprofessionally, but I was also told in an abrupt manner: 'You want to pay? We charge for early check-in.' Having traveled an average of 180+ days per year since 2017, I have never encountered such poor hospitality. I ultimately chose to walk out and book another hotel rather than stay where guests are treated so poorly. Horrible service and absolutely not recommended.

Pleasant stay

8.0

Overall, it's q pleasant stay. We went during monsoon season but it did not stop us for having an enjoyable time. My child loves the water park and pools. I love the private beach. Facilities may need some upgrade. I like they imposed a strict rules to pool and water park user which give us who stay in the hotel a peaceful mind. Our room is big in size. Bed is comfy. It has a sliding door connected to the water park. Definitely a plus point. Just a small setback: the dining area for breakfast bis rather small. It could not accommodate too big crowd especially when it is peak season and there are group booking. We ended up queing for quite a while just to wait for the table. It was not a pleasant experience when it was a rainy day. Hope the management can look into splitting the crowd to different dining location especially if high volume of booking is expected on certain season.

Needs updating to make it 4 stars...

6.0

This place has great potential and the setting is beautiful. Great pool. The villas are dated and weirdly have two different locking rooms for a family villa...really inappropriate when staying with children. The rooms don't connect without leaving and re entering with a key. The private pool is a great feature but the inside of the rooms needs updating. Shower cubicle door was broken, door handles came off when used and there wasn't enough chairs for people to sit on. Weird and dated but has so much potential. Oh and the room service food was horrific.