Homewood Suites by Hilton St Louis - Galleria

Horrible Hotel!! Don’t Stay Here!!!

2.0

Run don’t walk as far away from this hotel as you possibly can!! There is practically no House Keeping services! You will be emptying your own trash and getting your own towels but don’t expect your dirty ones to be taken away-that won’t happen! The Director of House Keeping and the manager will tell you House Keeping is coming, but they never show up! I had to empty my own trash and get my own towels and along with several other people I saw are retrieving towels from the front desk. This is the worst Hilton property I have ever stayed in as 25 years as a Hilton Diamond member.!!!

This is a $100/2-star hotel, not $350/almost 4-star

2.0

This is the first review I've ever written in nearly 30 years of business travel. The pics of the exterior and lobby are legit and impressive, however, that's about the best thing I experienced. - [ ] Shower didn't work - [ ] No shampoo in dispenser - [ ] Front desk was understaffed and phones were ringing off the hook - [ ] No replies by chat agent when I asked 2 separate times to address broken AC - [ ] Parking lot over sold and it was unclear where to park - [ ] Room smelled like it was smoked in and then had some kinda orange air spray to cover it. - [ ] Something gross at kitchen. Another guest screached---not sure what she saw. My son became ill shortly after breakfast. Not sure if related, but I wonder... - [ ] Dogs in indoor dining area near buffet seems unsanitary - [ ] Bathroom faucet very loose. Seems like it’s gonna fall off - [ ] WAY overpriced. For almost $350, I would expect one or 2 of these things. No hotel is perfect. - [ ] mattress was majorly indented in the center in the main room. - [ ] tv didn’t work to get channels in suite area. Couldn't bring myself to try the pool. Odd things floating on top. TO BE FAIR: The gym was very nice Very nice lady for check out at the front desk.

Guest review

8.0

− Thin walls between rooms.

Guest review

2.0

The gym was new and clean.

− The front desk was always busy you had to wait for at least 15 minutes for a simple request. They don’t pick up your calls either. Nobody came to clean our room during our entire 8 nights of stay!! We prepared tips and nobody came to clean!! We had to ask the front desk for clean towels and toilet papers (and had to go downstairs to collect them by ourselves). The breakfast was always short when it was busy hours… the milk was always out and they don’t bring refills…… Do not recommend.

Every employee that I had the opportunity to engage with was extremely helpful and went above and beyond to make this a

10.0

The staff was amazing!