Villa La Terrazza Suites♡

Great location but pokey rooms

4.0

Great location.

− Room was described as a suite but was quite pokey. Window sticky with paint and opened onto terrace with people walking by. Access to the property was awkward and unclear on arrival.

Poor treatment from manager Cara and her staff.

1.0

I am deeply disappointed with the way I was welcomed and treated during my stay, and unfortunately, I cannot recommend this property based on my experience. From the moment I arrived, I did not feel welcomed as a paying guest. Upon checking in, I expressed my disappointment with the room, as I genuinely felt that it did not match the photographs used to advertise the property. Rather than showing empathy or offering a possible solution, the manager, Cara, simply responded, "If you don't like it, leave." I found this comment extremely unprofessional, dismissive, and disrespectful. The check-in process itself was also disappointing. Instead of receiving a warm and professional welcome, a member of staff appeared unsure of the procedure and attempted to take a photograph of my passport without first asking for my consent. I found this inappropriate and concerning, particularly from a privacy perspective. Despite the very hot weather, complimentary bottled water was not provided during the first two days of our stay, which was unexpected given the standard and price of the accommodation. I was also disappointed by the way my second guest was received. Rather than offering a friendly greeting, Cara's first response was essentially, "Why are you here?" This came across as unwelcoming and inappropriate, especially for guests staying at the property for the first time. Finally, my guest requested assistance with the washing machine in our room. She was informed that a member of staff would come to resolve the issue, but no one ever arrived. There was no follow-up, apology, or acknowledgement of the inconvenience, either that day or the following day when she attempted to use the washing machine again. It is unfortunate because the villa itself is beautiful and has great potential. However, the level of customer service and hospitality we experienced was well below expectations and did not reflect the premium price we paid.

− I am deeply disappointed with the way I was welcomed and treated during my stay, and unfortunately, I cannot recommend this property based on my experience. From the moment I arrived, I did not feel welcomed as a paying guest. Upon checking in, I expressed my disappointment with the room, as I genuinely felt that it did not match the photographs used to advertise the property. Rather than showing empathy or offering a possible solution, the manager, Cara, simply responded, "If you don't like it, leave." I found this comment extremely unprofessional, dismissive, and disrespectful. The check-in process itself was also disappointing. Instead of receiving a warm and professional welcome, a member of staff appeared unsure of the procedure and attempted to take a photograph of my passport without first asking for my consent. I found this inappropriate and concerning, particularly from a privacy perspective. Despite the very hot weather, complimentary bottled water was not provided during the first two days of our stay, which was unexpected given the standard and price of the accommodation. I was also disappointed by the way my second guest was received. Rather than offering a friendly greeting, Cara's first response was essentially, "Why are you here?" This came across as unwelcoming and inappropriate, especially for guests staying at the property for the first time. Finally, my guest requested assistance with the washing machine in our room. She was informed that a member of staff would come to resolve the issue, but no one ever arrived. There was no follow-up, apology, or acknowledgement of the inconvenience, either that day or the following day when she attempted to use the washing machine again. It is unfortunate because the villa itself is beautiful and has great potential. However, the level of customer service and hospitality we experienced was well below expectations and did not reflect the premium price we paid.

Guest review

1.0

Location

− AC was broken very rundown apartment

Guest review

2.0

הדירה יפה עם קו ראשון למים אבל בזה זה מסתיים

− הזמנו דירת 2 חדרי שינה עם מרפסת ונוף לים אבל קיבלנו דירה בלי מרפסת ובחדר אחד אין חלון. אחרי שכתבנו וכתבנו העבירו אותנו רק יטם למחרת חדר אבל כשלא היינו בדירה ופשוט נכנסו לחדר ופינו את החפצים בלא רשותנו. בנוסף הבריכה מאד מלוכלכת. בסופו של דבר דירה טובה שעם קצת רצון טוב וישרות יכולה היתה להיות מושלמת