Wellness & Family Hotel Veronza♡

Splendid family vacation

10.0

We were absolutely enchated by the hotel, staff, cleaness, pool ..just everything. Thinking of coming back next year!

A place worth spending your vacation

10.0

A very nice place, clean with daily room service, a nice pool, and a sauna with panoramic mountain views. It's worth having a car, as it's 3 km from the center of Cavalese. There are plenty of interesting attractions for children, but I haven't tried them because my children are teenagers. If I had the opportunity to spend another vacation there, I would definitely do so.

Paradise for families

10.0

Fiemme valley is great for kids. Can only recommend for families that seek adventure, time out and lot of opportunities to explore mountains and facilities around.

Pizza Restaurant Disgraceful

4.0

We are just back from a family ski week having stayed at the Veronza Hotel just outside Cavalese. The hotel is set in a very pretty location up the mountain and the rooms are clean, serviced daily and reception staff helpful. We were located on the rear of the building overlooking the car park. The local ski bus picks up at the hotel, is free and gets you to the gondola but beware the last bus back to the hotel is 5:30. It’s then €30 for a short taxi trip from Cavalese. So no going in to town in the evening for a drink or meal. We tried the sauna and spa area several times, but the pool is very full with children and many enter the sauna and spa areas despite it being adults only. The hotel is very much geared towards families with children and be warned there are a lot! The Pizza restaurant opposite the reception is disgraceful and by far the worst experience of the week. The elderly gentleman manger was very rude and obnoxious, and a poor attitude. His customer service was non-existent. The food is expensive and highly overrated and we heard several guest complaining that they tried to order pizzas for the kids as they didn’t like the main restaurant offerings only to be told it would be at least an hour. The food in the main restraint is buffet style and ok, but we struggled with the limited selection for some of our group. The ski and boot room is an empty shop unit adjacent the hotel but is NOT heated. Not the best experience and NOT RECOMMENDED.

Family Friendly Resort

10.0

Just returned from this resort via Crystal and the facilities and staff are amazing big shout out to Andrea and Dominica who looked after our every need in the bar/ restaurant. Kids club is amazing team Isabel, dylam,rachaid,Nicole. Plus loads of others. Thk u everyone

Would not return

4.0

Pros: - Great location with a beautiful view from one side of the hotel. - Delicious food with excellent quality and variety (breakfast and dinner), including awesome pastas and free juice to squeeze. -Good cleaning service. Cons: - Very small rooms, with the apartment for 4 featuring a bunk bed awkwardly placed next to the entrance door where a wardrobe would typically be. - Rude lifeguard yelling at guests instead of addressing them politely. - A dead mouse was found in the pool where children were swimming, and no cleaning was done after the incident. - No Wi-Fi in the rooms. - Unpleasant and unhelpful reception staff: -- Refused a room change or upgrade without explanation. -- Denied a second key for a family room of four, citing uncertainty about key availability. -- Unable to accommodate a breakfast package for an early departure, claiming the deadline was the previous evening, despite no prior communication. -- Lack of heating tools in the ski storage, forcing guests to take boots to their rooms to dry and heat them in the bathroom.