Citadines Connect Fifth Avenue - Times Square New York

Ideally located hotel in the heart of midtown

10.0

The staff was great! We got in after a gruelling 23 hour flight from the other side of the world, and without question and additional payment, they let us check in early. We booked a 1 bedroom suite for a family of four. It was spacious enough for us, with room for luggage. Breakfast was included in the rate, and since I read from the reviews that it can get crowded at certain times (served at the lobby, which is quite small), we went strategically at 7-730AM and we were able to enjoy several mornings of peaceful and quiet breakfast. There are lots of choices, and while some may complain that there can be more variation, it still beats having to go out to buy breakfast. We were happy with what was served. Also, hot drinks were available 24/7! Coffee, hot chocolate, tea. The location was super central. Just a few steps and you're already at 5th. Close to bus stops and some subway lines. Very very easy to commute, as well as walk to just about everywhere. Surrounded by shops, cafes, and restaurants. The hotel is small, but it managed to squeeze in everything. Will we stay here again? Definitely.

− Elevators can be faster (although we never really had any issues), bathrooms a bit on the small side. I dont really dislike these, just pointing them out so others will have an idea.

Location great, hotel really poor.

3.0

Location is great and between 5th Avenue and Times Square was perfect.

− Apart from a lovely Colombian lady, all the staff were surly and disinterested. The breakfast set up is an utter farce. It’s the small reception area of the hotel, not a suitable place for breakfast. We went down on our first morning and there were no plates, and no place to sit down. The hotel clearly cannot accommodate people in this space, so don’t try and pretend you can provide a breakfast when you can’t even sit down due to lack of seating. The bedding comprised of a duvet with no cover over it and then a sheet on top. Clearly not hygienic and the stains could be seen on the duvet. Each night I took the sheet and placed it between the duvet and the bed so we didn’t have to touch the dirty bedding.

Guest review

9.0

Excellent location and spacious room , very clean and comfortable. Great facilities for water refill, coffee etc. Would definitely stay here again!

− Aircon/heating was noisy but didn’t need to use it too much.

The overnight was fine; it was just until this morning the staff that was cleaning were very rude and inconsiderate. We

2.0

The bed was comfortable and room was clean

− The staff, especially cleaning staff VERY RUDE and made our family feel very uncomfortable. Disappointing…

Guest review

6.0

Location

− Breakfast area, too small for so many people, we had to wait or be unfomfortably close to each other, dishes not wiped enough, sometimes we had to wait for bowls, or cuttlery, yogurt only suggared, would appeeciate white one. The room, when disputed, the noise outside, and security box not working, the guy at the desk was not approchable. During the night a lot od noise happening and heard thru other doors, rooms should be better equiped (fridge), and be a bit soundproof.

Fantástica

9.0

Amei a localização

− É um hotel pequeno , os quartos são pequenos , o q poderia melhorar seria a limpeza dos quartos e dos corredores , mas foi incrível , os funcionários muito atenciosos.