Holiday Inn & Suites College Station-Aggieland by IHG

Room was hot and shower was only throwing boiling water.

1.0

Was close to the event. In a great location.has a pool indoor. Quick check in.

− Room I stayed in was at 79 degrees…ac was broken stayed in room till 11 pm till I finally said something and got moved to a room with one bed when I had a reservation for two… contacted the GM never got a call back…

Disappointing I know the Front desk staff can’t go a lot so I had emailed the general manager. Waiting to hear back beca

4.0

Location

− When we got there, they said they didn’t have any rooms clean. We waited 20 minutes. They finally found us a room we got up there. It wasn’t cleaned 100%. The bed wasn’t completely done. Stains on the bedding. There was no towels. I had to take a picture of the closet, cause there was a big hole in it. Upper lock from the door was barely attached to the door.. I did let staff know. They brought us new bedding for the second evening that we stayed because by the time we got in for the first evening, we were so tired. We just used our own blankets.

Good not Great

8.0

Clean friendly

− The bathroom door would stick to the point I had to lift the door to shut it and you had to push it open with force using a shoulder.

Awful customer service

1.0

− When we arrived at Holiday Inn Aggieland on Saturday, July 18 around 3:45 pm, the window covering was partially raised. When we gently attempted to lower it using the pull cord, the entire covering fell, appearing to have been secured with adhesive. We contacted the front desk around 4 pm and were told a maintenance request would be submitted Before leaving for dinner around 6:30 pm, we stopped by the front desk to ask for an update and also report that our AC had been running nonstop since we arrived, but the room temperature had only increased from 75 to 78F. We were asked to write our room number down and were told there had been several complaints regarding the window coverings When we returned around 8:30 pm, neither issue had been resolved. Since our window was completely uncovered and people were literally gathered directly outside, we had to carefully prop the covering back up ourselves. The room also remained warm throughout the night Around 9 pm after unanswered calls to the front desk, I contacted booking.com for asst. The hotel then called our room, and I explained both issues again. I was told they would notify maintenance and that someone should arrive within about 30 minutes, however no one ever came We drove over four hours to attend a family memorial with our two young children. So after spending nearly $300 for one night, it was extremely frustrating to have neither a functioning air conditioner nor adequate privacy despite reporting these issues multiple times We understand that maintenance issues happen, however the lack of communication and failure to resolve either problem made our stay far below what we expected

Nice place to stay

10.0

Did not have breakfast at hotel

− All is well

Overall good

7.0

Always good value. Clean. Good breakfast and staff.

− Room felt damp. Bed linens were damp.