Hotel Cuna Del Angel♡

Guest review

8.0

The hotel is really safe and the staff is welcoming and its always there to help and recommend you places to eat or visit. I went there with my teenager daughter and we both felt really safe

A beautiful hotel with a lack of customer service

6.0

It’s very rare for me to write a not good recommendation but unfortunately this is the situation. I will start with the good things first: This is a beautiful hotel. The swimming pool is amazing and their lobby is so welcoming, we enjoyed sitting and just reading there. The lady during the check-in was very kind and helpful with a wonderful welcoming attitude. But and there is a big but I will not recommend this hotel: First of all it’s right next to the highway.. we stayed in room F and the noise was intolerable during all night. We had 2 problems that the staff didn’t know how to handle: 1. We had a huge spider or crab inside our A/C. We called the front desk and then the technician that tried to find it but didn’t manage to do so and we had lots of noises during the whole night. 2. Around 23:00 the smoke detector started to make noises. We called the reception and no one answered. After 5 minutes we went there and found only the guard who didn’t know what to do (and didn’t understand a single word in English). He tried to call the hotel team and when he reached them after 10 extra minutes he just kept asking if we smoke in the room or if we used the hairdryer.. (we’re not smokers and off course we didn’t use the hairdryer). Finally the smoke detector stopped by itself. This situations can happen sometimes, the main problem was the way they handle it or didn’t handle it This is not the quality of service that we use to get and especially not in hotel like this, for us it was a real disappointment 😢

Guest review

10.0

Great property! Most of all the staff were super accommodating. 5 stars!

Guest review

10.0

My family really enjoyed our stay! The property is beautiful and the staff are so friendly and helpful! The food in the restaurant is excellent but a bit overpriced. We would definitely stay there again!!

Guest review

10.0

Oh my goodness! This was an amazing property with an amazing staff! It was the perfect place to stay for me and my kids on our adventures. We will definitely be back

Guest review

8.0

We liked the hotel overall. The bedroom was spacious and comfortable. The breakfast was limited but really good. The pool is perfect. Regarding the hotel’s location it’s both good and bad. Good because it’s easy to get to Uvita but bad because of the noise coming from the highway.