Reservations that involve the date December 31 will have to be paid in full no later than December 1 by deposit or transfer. The New Year's Eve Gala Dinner for adults and children from 7 years old is already included in the total of your reservation. In case of children between 2 and 6 years old, the guest must pay directly at the hotel the amount of 375 MXN for each child for the New Year's Eve Gala Dinner.
In case of reservations of 5 rooms or more, the hotel will contact the agency to manage the special conditions for deposit and cancellation. If the hotel cannot communicate with the guest and/or the agency and the deposit is not made under the conditions determined by the hotel, the cancellation of the reservations will be requested. For more information, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.