Gateway Coonoor♡

Awesome property, we plan to come back.

9.0

Beautiful property, courteous staff, excellent food. Special mention of Jhilik and Animesh from the restaurant for their fantastic service.

− Email and verbal communication with the office and front desk should be improved.

A Perfect Blend of Luxury, Warmth & Outstanding Service

10.0

Our stay at Gateway Coonoor on 4th July to 6th July with my family was truly exceptional. The property is beautifully maintained, surrounded by lush greenery, and offers a peaceful atmosphere that makes it perfect for a relaxing holiday. Special thanks to Mr. Sathish (Front Office Manager) for his exceptional hospitality and outstanding service. He was extremely courteous, attentive, and always willing to help with a smile. His dedication and genuine care made our stay even more comfortable and memorable. Every member of the staff Ms. Samiya (Associates), Ms. Theresa (Associates), Mr. Ajay (F & B Associates), Mr. Brito (F & B Associates) was warm, courteous, attentive, and always ready to help with a smile. Their genuine care and prompt service made us feel at home throughout our stay. Mr. Ajay (Restaurant Manager) took personal attention throughout our stay. He ensured that every dining experience was comfortable and enjoyable. A special appreciation to Chef Ramalingam for preparing delicious Jain food with great care and attention. Every meal was fresh, flavourful, and thoughtfully prepared according to our dietary preferences. His dedication, kindness, and personal attention made our dining experience truly memorable. We would also like to sincerely appreciate the housekeeping associates, Mr. Ramesh and Mr. Peter, for keeping our room spotlessly clean and well-maintained throughout our stay. Their prompt service, attention to detail, and friendly attitude made us feel comfortable and cared for. A very special appreciation to Mr. Anand Krishnan, General Manager, who is an exceptional leader and a wonderful person. He handled every aspect of our stay with sincerity, professionalism, and genuine care. His ability to lead and keep the entire team motivated and working together seamlessly is truly commendable. His personal attention to every guest reflects his dedication to delivering the highest standards. We sincerely thank the entire Gateway Coonoor team for making our visit so memorable. We look forward to visiting again soon. A special note of gratitude to Mr. Karthikeyan Balaganesan, Area Director & Director of Sales and Marketing, for his constant support and guidance. He has always been incredibly helpful with our Taj hotel bookings and travel plans. He personally recommended that we visit Gateway Coonoor, assuring us that it would be a memorable experience and he was absolutely right.

Disappointing it’s not worth the money spent

4.0

Garden, Transport services

− Price too high for the available facilities and amenities . Breakfast was just OK, could have been better

Lovely Experience

10.0

We stayed in Room 108 in June 2026, and our experience was nothing short of exceptional. This is one of those rare properties where almost everything feels thoughtfully planned and flawlessly executed. In my opinion, it fully deserves a five-star rating. What impressed us most was the professionalism of the staff. Whether at the reception, restaurant, or housekeeping, every interaction reflected efficiency, competence, and genuine hospitality. The entire property operates like a perfectly synchronized machine—smooth, organized, and proactive. In fact, the team often seemed to identify and resolve potential issues before guests even became aware of them. A perfect example of this was our room allocation. The staff noticed that our initially assigned room was undergoing maintenance and did not yet have curtains installed, which would have allowed outside light to enter the room at night. Without us having to raise the issue, they immediately offered us a complimentary upgrade. Such attention to detail and guest comfort speaks volumes about the hotel's standards. Despite being housed in a heritage building that is over a century old, the property never feels dated. Thoughtful upgrades have been incorporated throughout to ensure modern comfort. The room featured numerous electrical outlets, including both Type-A and Type-C charging ports, which was a pleasant surprise. There were plenty of hangers, wardrobes, drawers, and storage spaces, making it easy to settle in comfortably. The room itself was enormous. Upon entering, there was a spacious foyer area with a large work table and chair, in addition to another seating arrangement inside the room. The attached bathroom was equally generous in size and featured both a bathtub and a separate shower area. The bathroom was particularly well-designed, with numerous hooks for hanging clothes and towels. Lighting throughout the room was excellent, creating a warm and comfortable atmosphere. Complimentary drinking water, a kettle, and all essential toiletries were thoughtfully provided. The hotel does not have air conditioning, but during our stay, we never felt the need for it. We simply kept the windows open while leaving the mesh door closed, and the room maintained a perfectly comfortable temperature. We requested an additional blanket, which was promptly delivered. There was also a provision to light the in-room fireplace should guests require it during colder weather. Cleanliness throughout the property was outstanding. The room, common areas, gardens, and pathways were all impeccably maintained. Three sizes of towels—face, hand, and bath towels—were provided. While the towels and blankets were perfectly usable, they could perhaps benefit from a little extra laundering and refreshing. There was a minor issue with the Tata Play television channels in our room, but the matter was resolved promptly once we reported it. The grounds of the property are beautifully landscaped and deserve special mention. The stunning purple bougainvillea near the reception is undoubtedly one of the visual highlights of the hotel and creates a wonderful first impression. The gardens are immaculately maintained, with numerous pleasant spaces to relax and unwind. One of our favourite daily rituals was watching the hotel's resident ducks. Around 9:00 AM, five ducks would emerge and wander around the grounds, delighting guests with their adorable antics. We found ourselves looking forward to seeing them every morning after breakfast. The property also offers several recreational spaces. While there is no swimming pool, the activity room is well-equipped. A common bonfire is lit every evening at around 7:30 PM in a circular seating area, creating a warm and inviting atmosphere. Families with children will appreciate the swings and slides located in the lower garden area near the Peony Restaurant. Beyond this section are the Presidential Villas, which feature their own private swings and bonfire areas. The reception building itself is beautifully designed. Several tastefully decorated waiting rooms are available for guests, and the collection of artefacts and decorative pieces throughout these spaces adds to the property's heritage charm. Guests interested in local attractions should note that the CSI All Saints Church is located right next door. Although there is no direct access from within the hotel grounds, it can easily be reached by walking out to the main road. The church building is generally open only on Sundays, but visitors can still explore the peaceful campus and its historic cemetery on other days. Our arrival experience was equally pleasant. We were welcomed with a traditional tika ceremony and a refreshing welcome drink. Check-in and check-out were both quick and efficient. Theresa, who assisted us upon arrival, was exceptionally professional and ensured everything was handled seamlessly. One point that may be useful for travellers arriving with chauffeurs or drivers: according to our driver, the hotel does not provide accommodation or meals for guests' drivers, so alternative arrangements may need to be made separately. Overall, this is a wonderfully maintained heritage property that successfully combines old-world charm with modern comforts. Between the exceptional service, beautiful grounds, spacious rooms, and meticulous attention to detail, it offers an experience that is difficult to fault and one that we would happily return to. I have posted a separate review for their in-house restaurant, Peony Restaurant - Gateway Coonoor. Peony Restaurant - Gateway Coonoor Breakfast was included as part of our stay, and it turned out to be one of the highlights of the experience. The spread was extensive, offering a wide variety of options to suit different tastes. What impressed us most was that the menu changed regularly, ensuring there was always something new to try. Every dish we sampled was well-prepared, flavourful, and enjoyable, making breakfast something we genuinely looked forward to each morning. We also had dinner at the restaurant on one evening during our stay. Unlike breakfast, dinner is served exclusively à la carte, as there is no buffet option available. A nice touch was the complimentary salad and papad served along with the meal. For our main course, we ordered the Nizami Handi (₹750) along with rotis (₹350 each). There is no denying that the pricing is on the expensive side, but the quality of the food more than justified it. The Nizami Handi was exceptionally rich, flavourful, and expertly prepared, while the rotis were fresh and perfectly cooked. Together, they made for a truly memorable meal. In fact, it was one of those dishes that stays in your memory long after the trip is over. If you are staying at the hotel, do remember to ask about the house guest discount, as resident guests are entitled to a 20% reduction on the restaurant bill. Overall, while dining here may not be inexpensive, the quality, taste, and consistency of the food make it well worth the indulgence.

Not good at all

2.0

We stayed at Gateway Coonoor for 3 nights and unfortunately the experience was far below what we expect from a Taj property. We had booked a Superior Double Room with breakfast and dinner included, but on the first day the staff kept denying that dinner was part of our package because it wasn’t reflecting in their system. After multiple calls with our travel agent, they finally allowed us to dine, but what was disappointing was the attitude — we were told they were “allowing” us to have dinner despite not finding the booking, as if they were doing us a favour. That is not the hospitality Taj is known for. We had also informed the property about our Jain food preferences 2 days before check-in, yet every meal felt like a struggle. Requests for simple Jain preparations were repeatedly called “short notice,” and there was clear miscommunication between the reception and kitchen staff. The rooms and overall property were also very average and nowhere close to the luxury standards or pricing associated with Taj. People choose Taj because of the trust and hospitality associated with the brand, especially at premium prices. Sadly, this experience did not justify the cost at all. If you are planning to spend a good amount of money expecting a luxury stay, I would strongly recommend looking at other options in the area.

Was a very pleasant stay

8.0

Lovely property