Hotel Chateau De La Tour

An honest review

4.0

Booked 2 deluxe rooms. They were very clean and spacious but the bathrooms and furniture were dated and there was a problem with the air conditioning in one of the rooms. Rooms had lovely views at the front of the hotel with the sea in the distance. Breakfast could only be described as a disaster. Very small quantities and a limited selection of food sitting out and once empty there was a long wait to get refilled....wasn't even busy. It just appeared that staff didnt want to put out more food. Same went for the drinks..orange juice jugs would only get half refilled and so emptied very quickly and then it was a long wait to get more. We actually came away from breakfast still hungry. The older lady working at breakfast was nice and accommodating however the younger girl with long dark hair was extremely rude , very unwelcoming and never smiled ...she was actually quite intimidating and made us feel very uncomfortable if we asked for anything that had run out in the breakfast buffet. The swimming pool was beautiful and it was very easy to get a sun lounger to relax on. Definitely the best part of the hotel. On entering the reception to the left is a large room with a bar area but it was completely empty each evening with no music or entertainment. The outside bar area was also empty so we just went back to our rooms each evening. Given the very disappointing breakfast we didn't try the restaurant for dinner but instead travelled into Cannes.

Guest review

10.0

Schönes Hotel in ruhiger Lage.

Parfait

10.0

Le lieu est sublime et tout le personnel d une gentillesse rare. J ai adoré sejourner dans cet hotel et j y reviendrai.

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2.0

We stayed two nights at this hotel in August. Upon arrival, we noticed our room’s air conditioner was not functional. We spoke to reception and they came to check and confirmed it was on. We left for a couple of hours, leaving the air conditioner on full fan, hoping to cool the room. On our return, the room was even warmer so we asked to be moved to another room. The room we were moved to was a staff space and had no light, an unclean bathroom, a mouldy smell and holes in the plaster on the walls. But it did have a working air conditioner and by this time of afternoon, we were not able to find an affordable alternative hotel so we agreed to stay. We were told by the reception staff that we would discuss a refund in the morning with the manager. The next day when we asked to speak to the manager, we were told she had left for the day. We asked the receptionist to please call her to confirm our refund. Over the phone, she confirmed that we would be reimbursed for our stay the following day. As we went to check out the following morning, we were told that the manager doesn’t work on Mondays and as we had a plane to catch, we had to take the receptionists word that it would be sorted on Tuesday. It has now been three weeks and we have sent a dozen emails which go unanswered. The few times we have been able to have a phone call answered, we face the same excuse of the manager not being there. I am imploring the manager to please get in contact with me about this issue. In the meantime, if you’re considering staying here - I’d choose somewhere else.

Guest review

10.0

Parfait

Guest review

10.0

Équipe au top, très professionnelle. Prestations et propreté impeccable. Petits déjeuners bien garnis et goûteux. Piscine géniale. Côté restaurant, compliments au chef Didier ANIES qui a su régaler nos papilles. Petit bémol sur notre chambre le wc un peu coincé contre le meuble vasque, et la robinetterie un peu difficile à tourner.