The Mansion at Glen Cove♡

Amazing space for Corporate Retreat

10.0

Great venue for a corporate retreat. Food was amazing, and staff really went out of their way to make sure the group was very well taken care of. Recommend this to anyone with an event to host. Felt like we had the mansion to ourselves even though there were other guests outside our party there. The speakeasy pub was a surprisingly large space for evening events. The venue was exactly what we needed. Thanks to Helen and the staff for making our stay amazing!

A Lovely Event Location but Not for Those Looking for Peace & Quiet

8.0

I was traveling on the Gold Coast exploring Gilded Age Mansions and was delighted to learn the Mansion at Glen Cove, a Gilded Age mansion, was available for lodging, it has been transformed into a hotel/confeernce center. The Mansion itself is lovely; many original details still exist, such as the study, center hall, and various rooms on the first floor. The morning breakfast room is charming. Each morning there is a very nice and quite sufficient breakfast buffet which is appreciated since the Mansion is in a residential area with no immediate access to restaurants or coffee shops. The accommodations were satisfactory, not luxurious, similar to a Holiday Inn. The problem I encountered was that the Mansion is an event venue and a wedding party essentially took over the entire hotel while I was a guest (Sunday-Monday). As a female solo traveler, it was difficult to find parking since there is no preference for guests of the hotel. I had to walk quite a distance in the dark with luggage while valet attended to wedding guests. Additionally, it was impossible to walk around the Mansion in the evening since the wedding guests essentially consumed the entire property. Partying is a given for a wedding, however, much of the partying took place in the middle of the night in the corridor in which I was staying...it was a challenge to sleep with all of the noise.

Room Flooded

2.0

Our room flooded during the night and the power went out. They did not change our room and promised our room would be fully compensated and only gave us 50% back. They completely took back their word and tried to gaslight me saying they never said they would fully compensate us. The manager (Yenny) proceeded to dodge my call for days and mishandle the situation. The wedding there was lovely and we had a great time but overall the management and staff do not put the guests first. They knew the storm that was coming and had no contingency plan. Other guests rooms flooded and received the same treatment. It was a total safety hazard. They said they had no refund policy or anything because they are a "venue" and not a "hotel" which is there way of saying we will take no ownership of what happens to their guests outside of the "venue" side of their property.

Unfriendly Reception

4.0

Front desk help when we arrived was very curt and unfriendly. Questions asked to them were burdensome and the staff was clearly annoyed at having to try to accommodate requests for an earlier check-in than 4pm. We were told that we could check-in earlier for a $100 fee. Once we arrived in the room we were given, #100, it was next to the elevator with loud passing traffic and basically underground. View was mostly of dirt and soil.

Guest review

2.0

The room was filthy! The toilet seat had not been cleaned and you can imagine what was left on it. I have never experienced that in any of the hotels I have stayed in across the globe. The rooms were old but not well maintained. Carpets everywhere had food, stains, etc. The incessant noise from the air conditioner was crazy... banging, clicking, draining etc. all night and very loud! It is sad but obvious the owner has given up. This is not the place it once was!

Guest review

10.0

It is such a beautiful property, and the room was deeply cleaned on a daily basis. Super convenient to all locations we needed. Beautiful grounds.