The Tides Inn♡

Gorgeous place!

8.0

Beautiful, peaceful, relaxing environment. A location and experience that is beautiful, relaxing, and enjoyable! Friendly staff, including some standouts in hospitality and guest services, who made the experience so lovely! Many amenities covered in the daily resort fee. Unique experiences available, and great variety of experiences. Excellent restaurants on property, with delicious food. Truly dog friendly! Dogs get bowls, a bed, toy and a dog bag dispenser. Staff greets you, greets your pet and does their best to make you feel welcome.

− Some areas to improve are front desk customer service and communication, such as listening to the guest's details or requests. Key details needed to be reiterated a number of instances. If a guest says they paid for two rooms at the start of check in and we've both arrived, begin by making check-in efficient, if possible complete the process for both parties as indicated. If someone books an activity, send the email to the right person with the massage or activity. If the other wants to pay, should easily be possible. If using Microsoft's Power Automate Flow, you may need to deviate for manual entry situations.If a special occasion is shared with the staff, mark it in the computer, whomever learns of it. Ensure the guest receives the white envelope at check in, versus giving a guest an unpleasant time, just to receive 4 cookies in a cloche. If a guest asks to see a superior staff member, provide the staff member, don't question the guest repeatedly why, when they request. Why was given, stop questioning the guest, giving a hard time. I ended the questioning, "I've asked to see "person", please, Thank you". Pressure is unpleasant and unnecessary. The other oddness was the grounds. They are gorgeous! However towels and glassware stayed at benches and Adirondack chairs for days.

Beautiful Northern Neck classic inn takes good care of its guests

10.0

The Tides is a beautiful inn with a wealth of things to do. We enjoyed a sail on the Galene, taking out a Duffy boat to explore Carter Creek, listening to an excellent lecture on raising the Civil War ship the Monitor, working out in the well equipped gym with lovely views, swimming in the creekside pool with complimentary towels, umbrellas,sunscreen and lemon water, walking in the woods to the organic farm, exploring Irvington and Kilmarnock. Lots of good restaurants in the area and on site. The staff was super helpful and we enjoyed our stay.

− The weather was very hot so we didn't take the bikes out as we had hoped to do. We didn't realize how important it was to make reservations several days if not a week in advance for dinner on site. This was on us, the concierge called us over a week before our arrival. But we are not good at planning ahead - especially to a place we haven't been before. Thankfully it all worked out - just had several meals at local area restaurants and ate earlier at the on site restaurant the day we did get a reservation.

Tides Inn - Great Experience.

10.0

What a hidden gem! Peaceful surroundings, excellent food, lots of outdoor activities and superior staff made this a great experience. Beautiful property with modern amenities that made relaxing seem effortless. Thank you. We can't wait to return.

So much potential

6.0

A beautiful waterfront property with so much potential, but maintenance issues and some staff interactions made our wedding anniversary getaway feel a bit bittersweet and underwhelming. When we opened our room door, the air filter came loose and fell onto us. Oily debris also came from the A/C vents every day and got on the bed comforter. The security door luck bar also fell one day so we brought it to the front desk to see if they could fix it. We brought these issues to the front desk daily and since check in but they just didnt manage to get it fixed. The property itself is beautiful, but the maintenance issues need attention, and some staff members would benefit from additional courtesy training.

Love this waterfront property especially because they are so dog . We were able to take our dog with us everywhere along

10.0

Beautiful property in Irvington on the water. The hotel and really whole property has been renovated since we were last there. One of our favorite places. Staff is so friendly and wonderful! We went for our wedding anniversary!

− Would like the casual waterfront restaurant to be open earlier and not closed 2 days a week. glad it was open when we were there.

We love this place — mostly!

10.0

Beautiful spot, nicely appointed rooms, wonderful staff, excellent restaurant, nice pool facilities. What’s not to like? Well, the golf course. It’s not what you’d expect to find at a fairly pricey resort. Everything else is great. It’s a short walk into Irvington, with cute shops and restaurants. We have stayed here many times and will return!