Wingate by Wyndham Chantilly / Dulles Airport♡

Wyndham Customer Service Doesn’t Value My Business

6.0

Huge issue with Wyndham Echo in Sterling, VA… canceling me 2 hrs before check in and offering no help with finding hotel last limit. Wyndham Customer Service offered no discount for this inconvenience… might avoid them in future.

We'll be staying here again!

10.0

Great location, nice hot breakfast. Room clean. Bed was great! Staff was very friendly.

If You Need an Airport Shuttle, Look Elsewhere - Staff is Useless

4.0

Due to a delay I missed a connecting flight and had to stay near IAD overnight. I chose this property because it was close by (5 or so miles from the airport) and advertised that it had a "free airport shuttle." After booking at the airport, I called the hotel to request the shuttle. They put me on hold, and left me on hold for almost 25 minutes, after which I got fed up and walked out of the airport and got a cab -- which cost me almost $35. Then, upon arriving at the hotel, I asked about the shuttle for my morning flight and was informed the shuttle doesn't start running until 7AM -- a solid hour after I needed to be at the airport, requiring me to take yet another expensive cab ride to get to my flight from this hotel that "features" free airport transportation as an ammenity on its website (with no mention of limited hours). The front desk staff were essentially useless, apologizing but not making any effort to either offset the added expenses or help with arranging transport in the AM. They also failed to provide the information necessary to join the WiFi, making yet another trip down to the front desk necessary and adding to what was already a very frustrating experience and day. In terms of hospitality, they get a failing grade. The room was fine, pretty clean, kind of dingy, nothing special. Otherwise there is really nothing to recommend about the property.

Great hotel. Nice indoor pool. Close to IAD

10.0

Great hotel. Close to IAD airport. Free shuttle. Great breakfast buffet. Nice indoor heated pool and hot tub... great value for the money...

Mold and Dirt

2.0

Mold and a completely filthy air conditioner system made me sneeze the how trip. So bad that I had to leave a day early! HORRIBLE

Payment changed without my consent. No customer service help.

2.0

We were very disappointed at checkin. We had chosen their FlexPay option and it was paid through them with a virtual card. At checkin, the clerk changed my payment method and charged it to my debit card. As a result, this put us into a major financial bind. That is why we chose FlexPay. I didn't find this out until we had checked out (left a day early due to incoming snow storm) but did not ask for a refund of the unused night. When I called back on 1/27 to ask why money was taken from my account, the person on the phone discovered that the FlexPay was cancelled by the clerk without my consent. I was told it would be rectified and I would receive the money back in my bank in a few days. It has been over a week and still no money. Two emails to the business and no answer. I definitely would not recommend this location. I am very frustrated and not sure what to do from here. This is definitely not good customer service.