The Stirling Highland Hotel♡

A hotel without atmosphere and the staff didn't connect with the guests, as far as I witnessed.

2.0

We intended to stay 2 nights, but we left after the first night. I don't usually leave a review, but I'm making an exception. The room was fine. I've saw worse. I asked a member of staff about the meals if they were ok. A shake of the head, "I wouldn't eat here." Due to the hour we decided to have dinner. "I should've heeded the warning." No French onion soup, I didn't fancy the alternative. I asked for the beef hash? same reply, 'don't have it. Fourth choice 'meatballs, lovely. Now the problem started. I order stroganoff, my wife had pasta & chicken. Ok. A small bowl was placed for me. I had to look twice. A deep base of mashed potatoes, with the smallest portion of Stroganoff covered in green beans. £19.95! I got the attention of a waitress and showed her. The beef wouldn't cover a spoon. I remarked I'm not paying £20 for that. Apologies she went to the chef and came back with a bowl and a decent portion. "I refused the replacement, on the grounds that "why couldn't they have done that in the first place. They must know what is acceptable, and what's not. I felt sorry for some of the waitresses, they kept apologising but couldn't do anything. Breakfast was as bad. Cold food on the hotplate. None of the staff seemed to take hold of the reigns and organise the dining room. Before we checked out, I alerted the receptionist that we had to pass the 'designated smoking area in order to enter the hotel. The area is within feet of the entrance. When the wind was blowing all the ash in our face. We couldn't face 1 more night of chaotic dinners and cold breakfasts. VERY DISAPPOINTED AFTER READING OTHER REVIEWS

Dissapointed

6.0

Stayed at this hotel on the 21st March. Booked our evening meal at 8.15 and the dining room was a total shambles. Waited for over an hour and ten minutes for our meal to come out. Half an hour wait is acceptable but an hour and ten minutes is not. I had to ask Waitress how much longer the food was going to be . She said she would go and find out . It came out straight away. The beef stroganoff was so chewy to charge 19 pound for it was a disgrace. When I complained about it all I got told was I will tell the chef. Breakfast was stone cold had to ask for it to be heated up. The waitress was apologetic and brought it back hot. They need to sort the dining room out. The room was clean and beds comfy. The room above shower was leaking. And water dripping through ceiling on to our bathroom floor down near electric towel rail. An accident waiting to happen I would say. When reported to reception it was written down but no apology. I have stayed at this hotel twice and had no problems before. Its gone down hill.

Afternoon Tea

8.0

Friend and I were here for leisure access and afternoon tea through an itison deal. It should have been lunch but we were delighted to get afternoon tea. No hot options it’s sandwiches, scones and cakes with unlimited tea and coffee. Staff were lovely.

Great stay

10.0

Stayed here for the weekend. The hotel is in a great location and the staff where very friendly. Our room was lovely and spacious. Will definitely be visiting again.

Parking Scam

2.0

BEWARE. My husband stayed here with work mid January for 3 nights. At the time of booking in, as instructed he used the tablet at reception to log our car registration with the number of nights he was staying. A few weeks later we received a parking fine through the post, but just for the first day. He tried to contact the Hotel but the phones were never picked up. He messaged on Facebook and emailed but never got a reply. The tablet on the desk does not give you a receipt, so you are unable to give proof that you have entered your details. In our case if he had not registered the car on the tablet why were they only fining him for the first day and not the other 2 days of his stay. He appealed the fine but it was rejected a few days ago stating he must have input his details incorrectly, but again if that is the case why has he not been fined for day 2 and 3. This has been really stressful and I can only advise people either to avoid this hotel due to their underhand tactics in raising cash or take a photo of the tablet screen when you input your car details and length of stay. Shame on you 'Stirling Highland Hotel'!

2 night stay in Stirling very large hotel with interesting quirky public rooms

8.0

We arrived midday and parked the car went in to register all fine the room itself was not ready but we that , so popped down to town for a spot of lunch went back to the hotel got the room key etc , We had a nice room on the same level, nice bed and bathroom loads of hot water fully towels kettle tv etc , we did not hear any noise from outside or in ,breakfast was help yourself a good selection of cold and hot items in a nice room , we spent 2 nights here very close to town & railway station plenty of restaurants and pubs nearby