Sleepfare

Krystal Ixtapa All Inclusive

★★★ Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, MX

7.2 guest rating· 109 reviews

About this hotel

Luxurious Spa Services - Indulge in massages, body treatments, and facials at our exquisite spa.

Exciting Recreational Activities - Enjoy our outdoor pool, waterslide, fitness center, and arcade/game room for endless fun.

Deluxe Dining Options - Explore 3 exceptional restaurants, poolside bar, and 2 bars/lounges for a culinary journey.

Escape to Krystal Ixtapa with optional All Inclusive, a beachfront paradise just minutes away from El Palmar Beach and Delfiniti. Your dream vacation awaits!

Rooms & rates

Pick your dates. Prices are live, not cached.

Superior Room, Sea View

Sleeps 4 · 34 m² · 2× Double bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>2 Double Beds</strong></p><p>365-sq-foot room, balcony with sea views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Non-Refundable Room

Sleeps 4 · 34 m² · 2× Double bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>2 Double Beds</strong></p><p>365-sq-foot room with a balcony </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

King Ocean View

Sleeps 2 · 34 m² · King bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>1 King Bed</strong></p><p>365-sq-foot room, balcony with ocean views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Room, 1 King Bed, Garden View

Sleeps 2 · 34 m² · King bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>1 King Bed</strong></p><p>365-sq-foot room, balcony with garden views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Superior Room, 1 King Bed, Sea View

Sleeps 2 · 34 m² · King bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>1 King Bed</strong></p><p>365-sq-foot room, balcony with sea views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Room, Garden View

Sleeps 4 · 34 m² · 2× Double bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>2 Double Beds</strong></p><p>365-sq-foot room, balcony with garden views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Standard Room, Sea View

Sleeps 4 · 34 m² · 2× Double bed

  • Desk
  • Private bathroom
  • Shower
  • Safety deposit box
  • TV

<p><strong>2 Double Beds</strong></p><p>365-sq-foot room, balcony with sea views </p><br/><p><b>Entertainment</b> - 27-inch TV with cable channels</p><p><b>Food & Drink</b> - Room service (limited)</p><p><b>Sleep</b> - A down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, free toiletries, and a hair dryer</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Climate-controlled air conditioning, daily housekeeping, and heating</p><p><b>Need to Know</b> - No cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>

Amenities

  • Billiards or pool table
  • Pool sun loungers
  • Swimming pool
  • Conference space
  • Full-service spa
  • Fitness facilities
  • Free self parking
  • Breakfast available (surcharge)
  • Snack bar/deli
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golfing nearby
  • Water skiing nearby
Show all 43 amenities
  • 24-hour front desk
  • Arcade/game room
  • Bicycle rentals nearby
  • Concierge service
  • Elevator
  • Garden
  • Gift shops or newsstand
  • Hiking/biking trails nearby
  • Luggage storage
  • Meeting rooms
  • Mountain biking nearby
  • Multilingual staff
  • Parasailing nearby
  • Personal motor watercraft nearby
  • Playground on site
  • Porter/bellhop
  • Reception hall
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Shopping on site
  • Smoke-free property
  • Snorkeling nearby
  • Supervised childcare/activities
  • Surfing/bodyboarding nearby
  • Tours/ticket assistance
  • Volleyball on site
  • Waterslide
  • Wedding services

Location

© OpenStreetMap contributors

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880, Ixtapa, MX

Check-in
from 04:00 PM to 12:00 AM
Check-out
until 12:00 PM

What guests say7.2109 reviews

+ Friendly staff+ Delicious food
Cleanliness7.4
Service7.9
Location8.0
Room Quality6.4
Amenities6.9
Value for Money6.4

Guest review

10.0

Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia

Diana Laura · 2025-09-23

Guest review

2.0

The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.

Eva · 2025-06-27

Guest review

2.0

HORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that was entering the property. WEIRD FOR THAT EXPLANATION. Oh don’t get me start the food was horrible and I’ve traveled to other hotels which their food was amazing compared to here. LEAKS EVERYWHERE. Not work elevators. Poor management. Everything was horrible worse week of my life. If I can get my money back that would be amazing. Because what was a coupon going to fix anything?!?! JOKE RESORT.

Monica · 2025-06-23

Guest review

2.0

Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.

Cesar · 2025-06-22

Guest review

2.0

This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.

Kimberly · 2025-06-22

Guest review

2.0

The only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage patches. Shower drain was clogged. Room does not have a mini fridge and they only provide 2 small bottles of room temperature water. Service from staff was not good at all. Would definitely not return to this resort.

Beatriz A · 2025-06-21

Good to know

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Pool access available from 9 AM to 8 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

›Pets

Pets not allowed

›General

Cashless transactions are available

›Covid

Onsite COVID-19 testing (PCR) is available

›Guest type

Essential workers only - NO

›General

Professional property host/manager

›Health & Safety

Property does not require health documentation at check-in

›Covid

Onsite COVID-19 testing (Antigen) is available