Sleepfare

SureStay Plus Hotel by Best Western Gatlinburg

★★★ 218 Ski Mountain Rd , Gatlinburg, US

8.1 guest rating· 2495 reviews

About this hotel

Conveniently Located Property

Adjacent to Great Smoky Mountains National Park and minutes away from popular attractions, SureStay Plus Hotel by Best Western Gatlinburg provides a comfortable stay for guests.

Modern Amenities

Enjoy complimentary continental breakfast, free WiFi, and a refreshing outdoor pool during your stay. Each room is equipped with essential amenities like a microwave, refrigerator, and cable TV for your convenience.

Exceptional Services

With a 24-hour reception and on-site vending machines, guests can easily access snacks and drinks. Benefit from free parking and explore nearby attractions like Cataract Falls and Ober Gatlinburg Amusement Park tram lift.

Book your stay at SureStay Plus Hotel by Best Western Gatlinburg for a memorable experience in the heart of Gatlinburg.

Rooms & rates

Pick your dates. Prices are live, not cached.

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Sleeps 6 · 2× Queen Bed

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Air conditioning
  • Private bathroom

<p><strong>2 Queen Beds</strong></p><p>Located on the top floor, balcony</p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 44-inch LED TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, microwave, coffee/tea maker, and dining table</p><p><b>Sleep</b> - Blackout drapes/curtains and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, a hair dryer, and towels</p><p><b>Practical</b> - Free local calls, double sofa bed, and iron/ironing board</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and heating</p><p><b>Accessibility</b> - Closed-captioned TV</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p><p>Room is accessed via exterior corridors </p>

Queen Room with Two Queen Beds with Balcony

Sleeps 4 · 19 m² · 2× Queen bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

Queen Suite with Balcony

Sleeps 6 · 23 m² · Sofa bed, 2× Queen bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

King Room - Disability Access

Sleeps 2 · 19 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Private bathroom
  • Adapted bath
  • Coffee/tea maker

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

King Suite with Sofa Bed - Disability Access

Sleeps 4 · 23 m² · Extra-large double bed (Super-king size), Sofa bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Adapted bath
  • Coffee/tea maker

Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

King Suite with Sofa Bed

Sleeps 4 · 23 m² · Extra-large double bed (Super-king size), Sofa bed

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Featuring a shared balcony, this room offers a sofa bed, a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

King Room with Balcony

Sleeps 2 · 19 m² · Extra-large double bed (Super-king size)

  • Desk
  • Air conditioning
  • Private bathroom
  • Coffee/tea maker
  • Shower

Featuring a shared balcony, this room offers a flat-screen TV, a microwave, a refrigerator and a coffee machine. The private bathroom includes a hairdryer.

Amenities

  • Free WiFi
  • Outdoor pool
  • Outdoor pool - seasonal
  • Swimming pool
  • Free Parking
  • Air conditioning
  • Sun loungers or beach chairs
  • Skiing
  • 24-hour front desk
  • Business center
  • Non-smoking rooms
  • Family rooms
  • Cashless payment available
  • CCTV in common areas
Show all 32 amenities
  • CCTV outside property
  • Cleaning standards that are effective against Coronavirus
  • Designated smoking area
  • Facilities for disabled guests
  • Fax/photocopying
  • Fire extinguishers
  • First aid kit available
  • Guests can opt-out any cleaning services during stay
  • Hand sanitizer in guest room and key areas
  • Heating
  • Hiking
  • Invoice provided
  • Key card access
  • Laundry washed per local authority guidelines
  • Lift / Elevator
  • Outdoor furniture
  • Smoke alarms
  • Vending machine - drinks

Location

© OpenStreetMap contributors

218 Ski Mountain Rd , Gatlinburg, US

Check-in
from 03:00 PM to 12:00 AM
Check-out
until 11:00 AM

What guests say8.12495 reviews

+ Great location+ Helpful staff− Cleanliness issues− Poor maintenance
Cleanliness6.4
Service8.9
Location9.4
Room Quality7.4
Amenities7.4
Value for Money7.9

Decent spot for a quick stay if you need something in town.

1.0

The hotel is in a good location tourist wise. The balcony view is beautiful on the creek.

− The pool area is right next to the dumpsters and there were stray cats everywhere. The breakfast was not great. Food was cold, watery eggs and the dining area was not clean. The staff was very cold and unwelcoming. One of our beds did not have linens and I was told to wait while he washed & dried some, it was already past 10 pm. The table offered in the kitchen area was so wobbly and unstable we couldn’t even use it during dinner.

Holly · US · 2026-07-25

Affordable and clean with a nice staff. Bear sightings from hotel! Great stay for my family!

8.0

Although an older hotel it was comfortable. The breakfast could have more variety. I Loved that the balcony overlooked the river.

− The air conditioner drained right into balcony leaving a puddle so you had to watch every time you went out on balcony to sit. The water from the room above ours would drip from their balcony and splash onto our balcony getting us wet. The carts used for luggage could have been better.

STEPHEN · US · 2026-07-25

Good no vending wasn’t working

10.0

Location

− Vending wasn’t working

ROSLYN · US · 2026-07-24

Location was good, but the room did smell moldy, and the sheets felt damp

4.0

Location

− Room smelled

Katrina · US · 2026-07-23

Surestay in Gatlinburg is going to be my for "sure stay" :)

10.0

Everything about it was perfect 🙂 I did not get to eat breakfast but, everything was clean. Pleasant smelled good. No bed bugs!

− More soap, body wash, shampoo and conditioner would have been nice. But I'm sure I could have asked and they would have given to me 🙂

Billee · US · 2026-07-18

Good to know

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

A deposit may be required at the property.

›Groups

When booking more than 8 rooms, different policies and additional supplements may apply.

›Children and extra bed policy

Children of any age are allowed.

Children up to and including 17 years old stay for free when using an existing bed.

You haven't added any cots.

You haven't added any extra beds.

›Pets

Pets are not allowed.

›Internet

WiFi is available in the hotel rooms and is free of charge.

›Parking

Free private parking is possible on site (reservation is needed).