★★★★★ Sempacherstrasse 14, Luzern, CH
8.8 guest rating· 135 reviews
Unique Design by Jean Nouvel
Situated next to a park in Lucerne, this hotel designed by Jean Nouvel offers a blend of simplicity, spirituality, elegance, and refinement. The artistic interior with imaginative decor and inventive touches creates a unique environment for guests to enjoy.
Convenient Location and Free WiFi
Within a 5-minute walk, guests can reach the Culture and Congress Centre (KKL), the historic old town with a lake promenade, and the train station. Additionally, free WiFi is available throughout the entire hotel for guests' convenience.
Exquisite Dining and Modern Accommodation
Guests can savor carefully selected ingredients and exotic flavors at HATO Restaurant, unwind in the bar, and appreciate the contemporary accommodation with park views. Indulge in the sumptuous offerings of this hotel, finding inspiration in its originality and modernity.
Book now to experience the unique blend of simplicity and elegance at our hotel in Lucerne!
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Sleeps 4 · 36 m² · Extra-large double bed (Super-king size)
This Suite comes with a patio garden and views of the adjacent park. It features a flat-screen TV, a mini-fridge, coffee machine and hot water kettle and it features a painted ceiling.
Sleeps 4 · 32 m² · Queen bed
This air-conditioned Suite with free WiFi features panoramic windows offering a view of the neighboring park. It features a flat-screen TV, a mini-fridge, coffee machine and hot water kettle and it features a painted ceiling.
Sleeps 3 · 22 m² · 2× Twin bed
This air-conditioned room comes with free WiFi, a painted ceiling and a flat-screen TV. It additionally includes a mini-fridge, a coffee machine and hot water kettle.
Sleeps 4 · 45 m² · Extra-large double bed (Super-king size)
The air-conditioned suite has 1 bedroom and 1 bathroom with a hairdryer and slippers. The suite's kitchenette, which features a refrigerator, is available for cooking and storing food. Boasting a terrace with mountain views, this suite also features a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 1 bed.
Sleeps 2 · 22 m² · 2× Twin bed
<p><strong>2 Twin Beds</strong></p><p>237-sq-foot room with city views </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Espresso maker, electric kettle, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) available</p><p>Non-Smoking</p>
Sleeps 2 · 24 m² · 2× Twin bed
<p><strong>2 Twin Beds</strong></p><p>258-sq-foot room with park views </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Espresso maker, electric kettle, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) available</p><p>Non-Smoking</p>
Sleeps 3 · 32 m² · 2× Twin bed
<p><strong>2 Twin Beds</strong></p><p>344-sq-foot room with park views </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Espresso maker, electric kettle, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request</p><p>Non-Smoking</p>
Sleeps 3 · King bed
<p><strong>1 King Bed</strong></p><p>Balcony with mountain views</p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Kitchenette with espresso maker and electric kettle</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) available</p><p>Non-Smoking</p>
Sleeps 2 · 24 m² · King bed
<p><strong>1 King Bed</strong></p><p>258-sq-foot room with park views </p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Espresso maker, electric kettle, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) available</p><p>Non-Smoking</p>
Sleeps 3 · King bed
<p><strong>1 King Bed</strong></p><p>Balcony with mountain views</p><br/><p><b>Internet</b> - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) </p><p><b>Entertainment</b> - 40-inch TV with satellite channels</p><p><b>Food & Drink</b> - Espresso maker, electric kettle, room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, bathrobes, and slippers</p><p><b>Practical</b> - Safe, desk, and phone; rollaway beds (surcharge) available on request</p><p><b>Comfort</b> - Fresh bed sheets (on request), air conditioning, and daily housekeeping</p><p><b>Accessibility</b> - Lever door handles</p><p><b>Eco-friendly</b> - Energy-saving switches and recycling bin</p><p><b>Need to Know</b> - Housekeeping on request, no cribs (infant beds) available</p><p>Non-Smoking</p>
Sempacherstrasse 14, Luzern, CH
Nice location, not worth the money.
4.0Property location is ideal near the park and city
− The place is very dark, there is only one elevator everything was pretty cramped, breakfast seemed unorganized, staff didn’t always answer the reception, seems all together pretty hacked together. Too expensive for the what you would expect from a 5 star hotel. 3 star at best.
An Offputting Hotel Despite Earnest Staff
6.0The Hotel is a boutique hotel with a few positives and several significant negatives. First the positives: it is located in short walking distance to many of the attractions of Lucerne, such as the ferry quai and the railway station. Its front desk staff are friendly young people. Our room at least (billed as a suite, but not actually) was spacious by Swiss hotel standards. Now some quite significant negatives. First, the decor is very dark, especially in the rooms, where lighting is most insufficient. The furniture in the room is cheap and does not invite sitting and enjoying the room. The shower was small with only a hand-held shower head. The room was billed as "Garden View" but the small, chest height window actually only looks out over the green roof of the adjacent public library. And perhaps most off-putting, the ceiling is papered with soft porn in the form of a large photographic illustration of a naked and tattooed oriental woman with glowing nipples, a satisfied and lounging man looking on, and a double-entendre caption (complete with grammatical error). If this is a "Jean Nouvel masterpiece" as is claimed, I would avoid the artist; who wants to look at such a picture above his or her bed at the going down of the sun and in the morning -- and every time one wakes at night? The breakfast is, for a hotel of this cost, very sparse. And to get to it, one has to compete for the one tiny elevator with the staff who are using it at all hours to transport their carts and cleaning materials. The Hotel is not one to which I would likely return and I am surprised that it is part of a Marriott collection. Sorry!
Not my cup of tea.
4.0We are huge fans of Marriott and booked this hotel because of the location to the train station and downtown. The staff were amazing and very accommodating but the rooms were not safe for older travelers. We were given an upgrade on arrival and checked into our room after 3pm. The room was large and had a window overlooking the park. My husband has a bad back and he could not sit in the "bubble" chairs in the room. There were 3 steps up to a large bathroom with very slippery floors (even when not wet). I don't know who talked designers into barn doors and barn doors at the top of 3 steps for the bath is a recipe for disaster. There was only a tub/shower combo and that also was a challenge for my husband. We requested a room change after being in the room about an hour. The hotel doesn't offer any rooms for handicapped accessible. We were offered and accepted a smaller room with just a shower. It was much safer. It still had the same "Bubble" chairs that were not comfortable but did look cool. The worst thing about the room was the "art" on the ceiling. Not only did I have nightmares waking up to see it but it also surprised us each time we woke up. I guess I have to admit we are finally old! Finally, the restaurant has mirrors to reflect the light. It was blinding when you walk in and felt like I needed my sunglasses on the whole time. Overall it was a disappointment. I will be sure to check more carefully next time in Lucerne for something a little calmer and safer.
Convenient for walking central Lucerne
8.0The Hotel Lucerne is convenient to central Lucerne and walking the old city. It is a small, boutique hotel - the front desk told us it is the second smallest Autograph Collection hotel in the Marriott Bonvoy portfolio. As a Bonvoy Ambassador Elite, we had two rooms and were placed next door to each other on the top floor with a private end of the hall, making for a quiet stay. The rooms were large for a European urban hotel, especially the bathrooms. Everything was very clean and had a very distinctive modern design. The staff was friendly and accommodating of family travel with kids. For the size of hotel, the breakfast buffet offered a good variety. The only drawback was parking - the hotel has only two dedicated spots, which were already taken, so we were left to find parking on Lucerne city streets. Luckily we found a spot just a few blocks away.
Guest review
8.0Design, originalité, emplacement
− Bruit du service de nettoyage, accès au parking par voie de service inapproprié pour un 5 étoiles, rapport qualité/prix.
Guest review
2.0Rien
− Tout
Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.
Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
When booking more than 5 rooms, different policies and additional supplements may apply.
WiFi is available in all areas and is free of charge.
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
Children from 2 years old to 11 years old stay for CHF 80 per person per night when using an available extra bed.
People 12 years old and over stay for CHF 120 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
Public parking is possible at a location nearby (reservation is needed) and costs CHF 15 per day.