Sugar Cane Club Hotel And Spa - Adults Only♡

Guest review

10.0

Every thing is a 10 service the place food every thing will visit again very nice staff.

Heaven

10.0

Clean All inclusive

− Nothing

I loved everything about my stay—it was so peaceful, it felt like being on a spiritual retreat from

10.0

First of all, the peace of the resort, the gardens, the trees, the birdsong, everything was wonderful, I loved it, words can't describe it. The breakfast was good, but the lunch and dinner options were marvelous, all the dishes were wonderfully delicious.

− There's just one thing, the gym needs new equipment.

the location and nature are wonderful, but the service and support fall far below expectations. This hotel has potential

7.0

We recently stayed at Sugar Cane Hotel and Spa in Barbados. The setting itself is absolutely beautiful, the view over the garden/jungle is stunning, and seeing monkeys from your balcony is truly special.

− Unfortunately, the service experience was very inconsistent. Staff were either very friendly or extremely unfriendly, there was no middle ground. The woman at reception, in particular, was shockingly unhelpful and unfriendly. We have honestly never experienced anything like it. Rooms and towels are not cleaned or refreshed daily, and when we asked for clean towels, we were told we would have to pay extra, which is quite surprising. A very concerning issue occurred when our toilet overflowed during the night, leaving the bathroom floor completely flooded. There was no one available to assist, neither during the night nor early in the morning. While security is present on-site, they are unable or not allowed to help. This raises serious concerns about guest safety, as in case of an emergency, it seems there is no one available to provide immediate assistance.

The staff were extremely pleasant and proactive, especially Norene, who was amazing from arrival.

8.0

Mostly everything about the place, especially how proactive the staff are!

− The bathroom could have been cleaner and more pleasant to the smell upon checking in. They should have better linens available to capture the excess water which easily escapes the shower stalls during showers.

Short and sweet, but not my thing

5.0

Breakfast omelette was good, staff were friendly, place was clean

− Expensive for what it is, even though discounted and for one night room only