Sonder Kensington Gardens♡

Great location, great staff, comfy rooms.

8.0

It’s a beautiful building with lots of character.

− Very steep steps to access the front door. The use of coded locks, which can be difficult to use.

Guest review

7.0

Good location, close to restaurants, bars and shops short walk to tube station.

− Room was in the basement close to toilets and quite small.

Useful location, besides more like a cost-cutting hostel

7.0

Location is really great; overall style is nice; area seems safe; Nespresso coffee and fresh orange juice was good; small place overall, thus not so many other guests and therefore not too busy; questions were answered decentralised via the chat-function on the Sonder app fairly quick. For our purpose it was good. The little breakfast each day was at least an option to save some £ while London is very expansive overall for people coming from €-countries.

− Rooms in basement (servants rooms) with no chance to open windows; unbothered staff mostly hanging around on their reception sofa; no room cleaning (not even for long stays) and extra fee of 25£ if wanted; minimalistic breakfast and less offered than shown on their marketing photos (no veggies, no creme cheese, no cornflakes, barely vegan options); quite some noise from outside; cold wind from windows; dirty and very dusty carpet, spam of e-mails here on booking, as all communication runs via the Sonder-App. As we can see the corporation behind is answering to comments a lot. It does not matter to us to explain the concept behind. From an experience point of view it feels like a hostel and has clearly some cost-cutting intentions (while stating its for the environment). At some point the staff even removed the to-go-mugs from the breakfast, as many people took an extra coffee with them. When being asked for them teh staff answered that they were out of stock...which can't be, there were tons the day before. Overall the attitude towards guests felt hostile. For our purpose it was the best price in the neighbourhood so we took certain things into account and handled everything ourselves (would have liked to have access to a vaccuum then, too). But it's not a welcoming hotel for sure so it shouldn't be expected.

Great location, nice and clean hotel.

10.0

Location is just around the corner from the Royal Albert Hall, short walk to many London attraction and night live. Excellent for culture and sightseeing. The hotel rooms are spacious for this area, complimentary breakfast was good and they offered gluten free options. The room had everything we needed, incl. hot shower and good toiletries. All was nicely presented.

− The pre check in process was too complicated.

Hôtel très bien situé et calme.

8.0

Hôtel très bien situé et calme. Nous avons passé un super séjour.

− Un peu déçue par le petit déjeuner. Mais sinon rien à redire.

Guest review

5.0

Good location and good facilities

− I had to ring to get the correct access codes for the rooms I had booked and when we got there our room had been downgraded to a smaller room.