Extended Stay America Select Suites - Tampa - Brandon♡

Good facility, good location, some staff need customer service training

5.0

Did not have brrakfast

− The front desk associate when I checked in was courteous. The associate on duty at 5:30 pm when I tried to renew my reservation was rude. She was angry acting before I even said a word

Guest review

1.0

Nothing really

− The room had roaches there the air filters on the AC were filthy they made me wait over three and a half hours for my friend too get there from the airport so they can scan and see her ID and when we ask the front desk clerk if she can put us in a different room she stated that there were no more rooms available but I waited 20-30 minutes I called the front desk and asked if there were any rooms available and she said yes

Guest review

1.0

The price

− Staff

Guest review

1.0

− Cucaracha en el cuarto

Terrible experience

2.0

I have stayed in thousands of hotels over the years, and I have never experienced anything like this. I made my reservation online, and it was marked for two guests. In reality, I was traveling alone. When I arrived to check in, the front desk employee was extremely rude, unprofessional, and completely unprepared to handle such a simple situation. She told me that I could not check in because the reservation said two guests, even though I was the only person there and had my valid government-issued ID with me. I have stayed with this hotel chain many times before, and the staff has always been friendly and professional. This was the first time I had such a terrible experience. I cannot believe someone would refuse to check in a guest simply because the reservation listed two people while only one person showed up. That makes no sense at all. The number of guests on a reservation is normally a maximum, not a requirement that everyone must arrive together. What made this experience even worse was that there was absolutely no attempt to help or find a solution. Instead of treating me with respect, I was spoken to in a rude and dismissive manner. I was the person who made the reservation, I had a valid government-issued ID, and I was simply checking in alone. There was no reasonable justification to deny my check-in because the reservation listed two guests. I expect much better customer service and professionalism from this hotel. This experience was embarrassing, frustrating, and completely unacceptable. I would avoid staying at this property at all costs. I have never had any problems with this hotel chain before, but after the way I was treated here, I will never stay at this property again, and I cannot recommend it to anyone.