Signia by Hilton La Cantera Resort & Spa

Worst Hotel and Customer Service

2.0

I was very dissatisfied with my stay. 1 planned a very special 10yr anniversary stay here with my wife. I pre-ordered in speaking with the concierge when booking to have the room set up special with champagne, chocolate, roses on the bed etc -set up to surprise my wife upon arrival to the room. When we checked in and got to our room nothing was not set up. In fact I was given the wrong room entirely. A double twin bed room. The next day the concierge called, made their apology, and said they would send a bottle of champagne and have the room cleaned and ready upon our return from the pool.We were gone 6hrs (10:30am-4:30pm)and upon our return found the room to have not been touched. There was however a bottle of champagne and strawberries which was appreciated-set on the tv stand between our dirty towels and empty water bottles ...l was next contacted by the front desk and offered an upgraded suit. This would mean gathering up all our belongings and moving to what would have been our 3rd room of a two night stay. At this point I conveyed my frustration with the front desk manager and declined the offer to move rooms again. The next day we checked out around 10a.m. After a very disappointing stay altogether and to add insult to injury, when I went to retrieve my truck I observed front end damage to my truck that hadn't been moved since our arrival. The license plate was destroyed, the mounting plate was ripped almost completely off and the front bumper paint was scratched. I did file a complaint with security. To say my stay at the resort was disappointing would be an understatement. I made reservations well in advance for this special occasion and they seemed to have just been forgotten about. Then being offered an apology that was not met and walking out to a truck that was damaged seemed almost personal at this point. This two day stay not only cost me upwards of a thousand dollars but also least as much in damages to my new truck. I will not be returning to the resort again and recommending to friends and family to stay away as well

Great hotel with exemplary shuttle service

10.0

Terry the shuttle rider went above and beyond to help with transportation needs.

Perfection

10.0

I first have to mention Kevin Nagle who was so incredibly helpful when we had a small hiccup with our room. He made everything right and we were very happy! I have loved this resort since it was built 3 owners ago, but if you haven’t been in a while, you must come back and see the remodel the Hilton Insignia brand has given it. It is gorgeous!!!! Even better than it was before. BEST PLACE TO STAY IN SAN ANTONIO/EDGE OF HILL COUNTRY. Thank you again to the staff for such a lovely stay! 🥰

Kate and Rio the best!!!

10.0

Excellent service Kate and Rio were friendly and attentive. They make us want to come back. We are local and due to there friendly service we will becoming back not only to stay but just to enjoy the bar.

Sweet Fire

8.0

Went to Sweet Fire. The food was just fine but Alyssa was amazing! Made the whole experience so enjoyable!

Great first impression!

10.0

We have stayed here several times & have never been greeted at the guardhouse (they usually would just raise the bar up & let us drive straight through). Gabriela greeted us right when we drove up, was so lovely & so welcoming. Great first impression! Thank you!