Residence Inn Richmond Northwest♡

It was good

7.0

I appreciated that the hotel has a laundry room.

− My Don went down for a bottle of water and wS denied. Also, the first room given was not ready and had dirty dishes in the room. The door was ajar when we arrived indicating the room had not been inspected. We had to transfer all of our things to another room.

Above and Beyond

10.0

I brought a large group to Richmond, with several irregular checkins and checkouts. Sheryl managed all of this perfectly, and checkin for 14 rooms took very little time. There were a couple of room issues, which Matthew and Luke fixed as soon as possible. Matthew spent extra time trying to make sure that all of us were comfortable and had what we needed. Breakfast was better than the usual Residence Inn standard. I would certainly stay here again.

Too many issues

2.0

Very disappointing stay at Residence Inn Richmond Northwest/Short Pump. I booked a Two-Bedroom, Two-Bath Suite and a One-Bedroom Suite for my family. On the day of check-in, I was informed that the suite's air conditioner was broken and that we would be given comparable accommodations. Unfortunately, the replacement rooms were basic rooms and not comparable to the suite that was reserved. The issues continued throughout our stay. None of the room phones worked because they were missing cords, there were no linens provided for the sofa beds, one room had a broken shower door, another had no hot water, and the toilet was loose and not properly secured to the floor. We were told late at night that family members would be moved to another room because of these issues, but later were informed the hotel was fully booked and no rooms were available. When I spoke with management the next morning, there was confusion regarding whether my family had actually been relocated. Rather than addressing the concerns, the response was dismissive and unprofessional. While a partial credit was eventually offered, it did not adequately address the fact that we did not receive the accommodations we booked and experienced multiple maintenance and safety issues. The hotel appears to be undergoing renovations, but several rooms seemed unready for guests. Overall, this stay fell far below the standards I expect from a Residence Inn, and I would not recommend this property until these issues are addressed.

Lovely Stay with Incredible Service

10.0

I recommend this hotel for everything, but the service should be enough to sell you on it! Everyone was so friendly, specifically Matthew, who always helped us out. I really appreciate this hotel!!

REALLY GOOD HOTEL

10.0

Amazing Matthew the front desk dude was awesome !

FIVE STAR TEAM!

10.0

I have stayed in Many 5 STAR hotel in the states and Abroad, this team is remarkable! Carter, Cheryl and Matthew make my stay there for over 3 months feel like home. With your campus at one point remodeling its gym and pool. The team would make up for in service. Matthew went to each floor as my food delivery dropped it off ay the wrong door, without me asking. I ran out of toothpaste the team ran next store and got a tube. Cheryl in the morning greets and makes sure your scheduled and Matthew in the evening makes sure the team know I am arriving late by train. Carter's energy is contagious. In my travels I have never seen such a trio. You are lucky to have them. Lisa Lewis